Technology management solutions

Naverisk RMM & Service Desk
Frequently Asked Questions

What is Naverisk?

Naverisk is a SaaS and cloud-based RMM and service desk solution that MSPs and IT professionals use to manage, monitor and maintain technology. Designed specifically for the managed service provider (MSP), it provides an array of utilities that help technicians remotely monitor and support their customers.

To learn more about the core solutions Naverisk provides, see Naverisk—Technology Management Solutions

Is Naverisk cloud based?

Absolutely. Naverisk is 100% web based. Our solution runs on a secure and fine-tuned global infrastructure hosted and supported by Amazon Web Services.

To learn more about AWS, visit Amazon Web Services Global Infrastructure

What can I monitor using Naverisk?

Naverisk can proactively monitor, manage and maintain Windows, Linux and MacOS servers, workstation, laptops and more. Some uses for Naverisk include monitoring OS event logs, network and SNMP monitoring, OS and device patch monitoring and automatic updates, user monitoring and more.

To learn more about additional monitoring capabilities, see Remote Monitoring and Managing using Naverisk

Does Naverisk have remote access control capabilities?

Yes. Naverisk provides a comprehensive tool set where technicians can diagnose, troubleshoot and repair managed devices remotely and without interruption to the end user. Additionally, Naverisk has a relationship with Splashtop Inc. and their powerful, award-winning remote control application is fully integrated into the Naverisk interface.

To learn more about the Remote Access Control capabilities, see Remote Control and Access Solutions with Naverisk

Can technicians enter tickets and track time using Naverisk?

Yep! Naverisk includes built-in helpdesk and ticketing as core components of its solution. Naverisk lets you create tickets manually or automatically, and apply default agreement settings. It allows for multiple technicians to track time simultaneously, and for the triaging of issues. Unlike other PSA vendors in the market, the ticketing functions in Naverisk are built from the ground up within the software and do not require a separate purchase and integration.

To learn more about the Naverisk Service Desk, see Helpdesk & Ticketing with Naverisk

Does Naverisk have scripting capability?

Indeed it does. Naverisk provides a powerful engine that can deploy software and execute scripts across one or more devices, on demand. The scripting engine is open source and helps technicians work faster because they can utilize scripts built in common languages (PowerShell, batch, java, etc.). We do not force technicians to use a complicated proprietary scripting engine.

How is Naverisk typically deployed?

A loaded question! The truth is, it depends on your approach to deployment to your customers. We’ve had customers deploy Naverisk across 1,000 devices in under 4 hours and others that employed a methodical approach spanning 60–90 days.

What we can say is our onboarding and training process to get you production-ready typically is completed within 4–6 hours, spread over one or more sessions. If extra time is needed, we give it to you. While other vendors force high fees for implementation and only give you a day or two of time we don’t. Our company believes in helping our customers with our solution whenever they request it and at no additional cost.

Can Naverisk install OS patches and application updates?

You bet. Naverisk can install OS and device level patches as well perform application updates via our scheduling features without requiring a Windows Server Update Services (WSUS) server implementation. Technicians aren’t forced to deploy patches in groups (i.e. Critical, Service Pack, etc.). They can accept or deny patches as needed.

Can Naverisk automate tasks?

Yes, it can! The scheduling components of Naverisk provide the ability to automate recurring tasks, install software, and communicate with end users and more for both devices and technicians. Workflow automation rules create automated responses to events that occur on devices, tickets or system activity. These two components of Naverisk provide robust capabilities in automating proactive and reactive actions and communication for your customers.

Can Naverisk manage and automate antivirus installations and updates?

Of course. Naverisk monitors more than a dozen antivirus and antimalware applications and administers updates. Technicians easily enable automatic monitoring, alerting and virus definition updating on thousands of devices with just a couple of clicks of a button.

Naverisk has also teamed with an industry-leading vendor, BitDefender, and offers competitive pricing for the full and complete version of BitDefender Cloud Security for MSPs. While other RMMs who offer BitDefender solution limit the capabilities and charge you for extra functionality, Naverisk provides its customers with the complete feature set including Antivirus, Antimalware, Antispam, Web Filtering and IDS for Mac, Linux, and Windows desktop or server operating systems.

With which backup software does Naverisk work?

Out of the box, Naverisk provides monitoring and alerting of backup processes, faults, and configuration for many current backup and disaster recovery solutions. Similar to antivirus management, technicians can easily enable backup system monitoring with just a click or two.

Naverisk has allied with backup disaster recovery (BUDR) powerhouse, StorageCraft, and offers an array of backup and recovery solutions from their product line StorageCraft Backup and Recovery Solutions.

Does Naverisk have a full-featured trial?

Yes we do! Using our cloud-based system, future customers who are interested in learning how Naverisk can save them time and money can test and validate the solution for up to 30 days.

To request an account on our trial system, visit the Naverisk Free Trial Page.

See How Naverisk Works!

With a personalized demo, our technical team will highlight key elements of the Naverisk solution based on your business needs.

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Try Naverisk Yourself!

We provide a free, no-risk trial so you can test the Naverisk RMM and Service Desk Solution to ensure that it has what you need.

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Subscribe to Naverisk!

If you are ready to save time and money by using Naverisk we are eager to help you get going!

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