Auckland, New Zealand— Naverisk, a market leader in unified RMM (Remote Monitoring and Management) and Service Desk software for IT Service Providers and MSP’s today announced the general availability of Naverisk 2013 R2.
Naverisk 2013 R2 introduces several innovative and exclusive RMM and Service Desk features. These features empower Naverisk partners to deliver world class support with ticketing workflows and IT services automation, all through one easy to use web console.
“We are proud to be delivering another solid partner led upgrade to our RMM and Service Desk platform” says Jon Kalaugher Founder and CEO “We have a vibrant partner community whom actively contribute to our road-map. A key part of our commitment to delivering innovation is our unique rapid release program. R2 is our second major upgrade of 2013 and we are on target to deliver a third Naverisk upgrade this year”.
Naverisk 2013 Remote Monitoring (RMM) & Service Desk - R2 highlights:
Remote Monitoring and Management Enhancements:
- Enhanced Automation - Run Job on Event.
- Linux and Mac Agent Enhancements.
- Change Monitoring Extensions.
- Naverisk Console Security Improvements.
- Naverisk API Extensions.
Service Desk Enhancements:
- Send HTML Support Emails Directly from Naverisk Tickets.
- Canned Text / Knowledge Base.
- Streamlined “New Ticket” Workflows.
- Billing Reports - Granularity Extension.
- Support Ticket Response - SLA Management.
Naverisk is a market leading unified Remote Monitoring, Management and Service Desk platform allowing SMB focused IT companies to automate IT service delivery and streamline back office processes. With offices in Australasia, The United Kingdom, Europe and the US, Naverisk offers a truly localized partnership experience. Naverisk is available as a Cloud service or as an Onsite installation.
For more information on the benefits of a partnership with Naverisk and a fully featured trial of Naverisk 2013 R2 visit www.naverisk.com