Fort Worth, TX— Unified Network Group (UNG) is a premier technology service provider relying on quality remote monitoring (RMM) solutions and partners to help keep systems running, protected and up to date. Their tool of choice for remote monitoring and systems management: The Naverisk Remote Monitoring (RMM) Suite.
Transitioning off of his PacketTrap system after Dell announced the halt of support and development of that system, UNG CEO David Dunn was in search of a solution that was simple to use and supported by a company that was channel friendly. David trusted Naverisk with his business and had this to say about his decision -
“I first learned of Naverisk out on some of the forums in the MSP channel. They were getting excellent reviews in support and service and their CEO was actively engaged in the forums. After researching a bit more, I found their system very easy to use and it did 99% of everything a large shop needs a RMM to do. It was simple, effective, mobile friendly and something our team would pick up quickly."
Within the first month of subscribing to Naverisk, David was able to transition over 90% of his clients onto Naverisk’s remote monitoring solution. His customers didn’t miss a beat and, with the bi-directional integration between Naverisk and AutoTask, were still able to utilize their AutoTask ticketing interface for support requests and invoicing. What’s more, his technicians were indeed able to learn how to navigate and use the Naverisk solution to support their clients, in less than an hour.