Maavi selects Naverisk for Global NOC services rollout

Maavi selects Naverisk for Global NOC services rollout

Naverisk, the market leading “all in one” RMM and PSA platform today announced that its IT services automation software has been selected as the preferred platform for Maavi to deliver white labelled NOC, SOC & IT Compliance Services globally to MSP’s.

With headquarters in San Francisco and offices in India, Maavi is actively expanding internationally with new offices in Hong Kong and Australia.

A core part of their current and future success is growing their affordable 24/7 service offerings for MSPs around the world. Delivering a seamless response and uninterrupted service is an absolute necessity for them.

Following frustrations with existing RMM and PSA platforms in use, Maavi has opted to centralise operations through a single RMM and PSA platform across all partners globally.

After an extensive review and evaluation of the RMM and PSA platforms offered by industry leaders, Maavi selected the Naverisk for its robustness, features, and price, along with Naverisk’s excellent service and support.

Maavi Founder, Sri Pinnaka shares “We are excited to further our partnership with Naverisk to assist our growth and launch into new markets. We will be encouraging all our clients to use the Naverisk Platform, so we can provide the best service possible”

Naverisk CEO, Jon Kalaugher says “We’re thrilled that Maavi has chosen the Naverisk platform to provide world class support for MSPs. NOC services for MSP’s make a lot of sense, lower service delivery costs, improved service quality and a clear path to cost effective scaling of their MSP practice. This represents a huge opportunity for MSPs and IT service provider’s worldwide”.

 

About Naverisk

Naverisk is a market leading unified RMM (Remote Monitoring & Management) and PSA (Professional Services Automation) platform allowing MSP’s and IT service professionals to automate IT service delivery and streamline back office processes. With offices in New Zealand, The United Kingdom and the USA, Naverisk offers a truly localized partnership experience and is available as a Cloud service or as an Onsite installation.

 

About Maavi Corporation

Maavi Corporation is a well established full-service NOC, SOC and IT Compliance Services provider based in San Francisco, USA. For more than 10 years, Maavi has delivered affordable services round the clock, across the globe, better and faster.

You will love the Naverisk experience. Try us today!

Naverisk 2018 R1 now available

Naverisk 2018 R1 now available

Today, we are excited to bring you a new update, along with details of our next update (below), and will be publishing further roadmap updates shortly.

 

Naverisk 2018 R1

This is a minor release with access to new Forums to support better communication and collaboration with our partners, and a critical upgrade to our Autotask integration.

  • Critical Autotask integration update
  • Community forum upgrade
  • Fixes and improvements

 

Autotask Integration Upgrade

Autotask have released an update of the APIs we use to keep tickets in both systems consistent. The most important reason for the change to the API is to improve security with better tracking of which applications are communicating with each other.

This patch contains the updates required to keep your tickets flowing from Naverisk into Autotask and back. Please note that Autotask intend to remove support for the older API shortly.

 

Community Forum Upgrade

Based on feedback from our partners, we have upgraded our Forum. You will need to apply this patch to access the new Naverisk Forum. We have not carried all the posts from the existing Forum forward. Recent posts have been transferred and you will be able to access the old Forum, though will be ‘Read Only’.

The new forum brings many features, including:

  • Feature requests – add your appreciation to a logged request!
  • Modern look & feel
  • Responsive design, usable on tablets & mobiles
  • Community messaging
  • Better notifications using emails & mobile, in terms of replies, messages etc
  • Enhanced security for Forum data

 

Naverisk 2018 R2 Roadmap

Due April 2018, this is a key release featuring new and improved RMM and PSA features and a host of quality improvements. We know busy MSP’s and IT Professionals, above all else, need a solid, reliable, RMM and PSA platform. The 2018 R2 release of Naverisk contains over 80 bug fixes, stability and performance improvements.

 

  • Network bandwidth monitoring
  • File Explorer upgrades
  • OS Template export / import
  • Project management features
  • e-automate ‘2-way’ integration

You will love the Naverisk experience. Try us today!