2020 R2 Release Notes

2020 R2 Release Notes

2020 R2 Release Notes

Naverisk RMM & PSA rapid release program now in play.

We are proud and excited to announce the 2020 R2 release!
Background – we made a significant development commitment in our 2020 R1 release to refactor backend services and components to:

  • Improve overall platform quality.
  • Allow us to ship faster, more agile, releases.

We will now be shipping major releases approximately every two months, with minor releases and hot fixes shipping as required.

We value feedback on our roadmap! Our Forum (https://forum.naverisk.com) is the place to share feature requests, or usability comments, for roadmap consideration.

Authentication / 2FA security improvements

The following authentication methods are now supported:

  1. Username + password.
  2. Username + 2FA.
  3. Username + 2FA + pin.
  4. Username + password + 2FA.

Script pack editor – in app

Scripting is a strength of Naverisk and is one of the key tools to deliver IT services automation. 2020 R2 adds the ability to easily (and quickly) edit and save script packs “in app”.

Multiple technicians / users on a ticket

2020 R2 allows the addition of secondary user(s) to tickets. Naverisk Users can now add other technicians to tickets and create ticket views showing tickets they are assigned to, or marked as secondary users.

Naverisk administrators can choose to activate this feature from the settings page. It can be configured to allow one, or multiple, secondary users as needed.

Key benefits:

  • Team based management of tickets.
  • Ability to “follow” a ticket by adding yourself as a secondary user.

Ticket due date

Control delivery dates for key tickets and tasks with due dates. Tickets can be sorted and filtered by due date in the ticket grid. Sets the platform for agreement based SLA’s, where ticket response and completion SLA’s drive ticket due dates.

Other improvements

You asked, we listened.

On top of the new headline features in 2020 R2 we have delivered a significant number of quality and performance improvements across the Naverisk platform.

  1. User interface improvements.
  2. Creating a ticket creates a new ticket for the client selected/open in the “client tree”.
  3. Exiting a ticket will prompt the user to save any entered text.
  4. Client deletion process, added extra validation, requiring the user to type the name of the client to be deleted.
  5. Removing the Assigned User in a ticket will now automatically change the ticket status to Unassigned.
  6. Changing a ticket status to Unassigned will now automatically remove the Assigned User.
  7. File explorer performance and stability.
  8. Scheduling a device restart will now write an event to the device audit log.
  9. Remote Control will now always return the correct status after a new agent install.
  10. Antivirus, Firewall and Antispyware columns will now be sorted by status first and then alphabetically.
  11. Uploading files larger than the configured upload limit will now show an error message.
  12. Security centre monitoring, addressed reporting issues on Windows 10 build 2004.
  13. Service desk and device table/grid sort performance and stability.
  14. Documents, addition of metadata (document creation date, last saved date, etc).
  15. Various performance and quality improvements across the platform.

Deliver world-class service with Naverisk:

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

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Deploying and Monitoring ESET Security from Naverisk

Deploying and Monitoring ESET Security from Naverisk

Deploying and Monitoring ESET Security from Naverisk

This article covers how to deploy ESET endpoint applications to devices using Naverisk, monitor that the ESET service is running, and configure alerts to be sent from the ESET console to generate tickets in Naverisk.


Note that this guide is only applicable to enterprise and MSP versions of ESET products managed from ESET Security Management Center or ESET Cloud Administrator. Stand alone or consumer versions cannot be deployed or monitored by Naverisk.

Deploying ESET to devices

Deploying ESET security applications in a managed environment requires installing both the ESET management agent and the desired endpoint application. You can either install the ESET management agent, then deploy the endpoint application from the ESET console, or you can install them both together.

A script pack is available that will deploy both the ESET management agent and endpoint application to any compatible Naverisk device. The script pack will check a device to see if ESET is currently installed, and will install it if not present. This script can be run on demand, or triggered using a scheduled task.

If not already available in your Naverisk console, download the ESET Installer Kit script pack from the Routine Store. In Naverisk, go to Settings > Script Packs and click Upload Script Packs to import the ESET script pack. This would normally be imported to the top level of your Client Tree, so that it is available to devices at all your clients.

Before deploying the script pack, you must create a deployment package from the ESET management console, and add the deployment link to the script pack parameters. The deployment will fail if the link is not set in the script pack.

  1. Log into the ESET Security Management Center or ESET Cloud Administrator console.
  2. From the left-hand panel, select Installers.
  3. Click on Create Installer, then select Live Installer
4. Select your package contents, ensuring Security Product is ticked.
5. Select your License
6. Select Product version
7. Accept the EULA (steps may differ based on product).

You may also tick Use AV Remover under Advanced, if you wish to automatically remove a previous AV product. Click Finish.

8. Select the “Show Download Link” option and copy the link to the notepad, using the Copy button.
9. In Naverisk, edit the script pack, and paste the download link under Parameters
Save the script pack. It is now ready for use.

Monitoring the ESET Service

A Device Role may be used to monitor the endpoint application service to raise an alert should the service stop running. Because a number of different ESET endpoint applications are available for use, you will need to create a specific Device Role for each application that you have deployed, and assign this to the appropriate devices.

To create a Device Role to monitor the ESET application service, under: Settings > Device Roles select New Role. Under Monitored Services click Add.

Select a device that has the required ESET endpoint application installed. Browse through the list of services to find the ESET application service, and set Notify When to Stopped.
Save the Device Role and apply it to the required devices.

Configuring Alerts

ESET endpoints applications communicate directly to the ESET console when events such as threats being detected occur. It is easy to configure the console to send these alerts to Naverisk so that your AV monitoring/alerting can be consolidated in one location.

In the ESET console, click on the Notifications tab. This will display a list of available alert notifications.

Edit each notification as required, and add your Naverisk support email address to the list of configured email addresses. Click Save when finished.
Once configured, whenever an event is received by the ESET console, an email will be sent to Naverisk that will raise a support ticket. This frees your engineers from having to monitor the ESET console as well as Naverisk for AV alerts.

Automate your service delivery with Naverisk:

Naverisk is an all-in-one RMM, Service Desk & PSA solution for MSPs and IT Professionals.

From monitoring and device management to ticketing and billing, Naverisk removes the need for running multiple programs.

Take advantage of Naverisk’s powerful automation features with a FREE demo today!

You will love the Naverisk experience. Try us today!