Naverisk 2019 R2 features new Service Desk + more

Naverisk 2019 R2 features new Service Desk + more

The latest release of Naverisk is designed to help MSPs and IT Professionals provide world-class support the most efficient way possible. 

We’re excited to announce that Naverisk 2019 R2 has now been released. This has been a massive release, with features such as the new service desk and ChatOps redefining how the platform can be used. In addition to the Mac & Linux enhancements, Naverisk is helping MSPs and IT Professionals deliver world-class support without breaking the bank.

New Service Desk

The hero feature of R2! Designed specifically for MSPs and IT Pros, the new service desk features an intuitive layout and an improved flow of work.

Undertake all your key actions straight from the service desk, including collaborating directly with your teammates, triggering a device restart, running a script and more.

Key features include:

  • Collaboration tools – mention teammates in conversations, keep notes on conversations
  • Intuitive layout – access key information and actions from a single screen
  • HTML formatting for inbound and outbound emails
  • Multiple categories for tickets

See here for a full rundown on the new service desk.

ChatOps

We’re bringing ChatOps to the IT service platform!

With the ability to mention technicians in tickets you can keep conversations within Naverisk. No more wasting time switching between systems!

Mac & Linux upgrades

Open up new revenue streams by offering Mac & Linux support! We’ve expanded the Mac & Linux functionality of Naverisk, meaning you now have more support options.

Features include:

  • Remote console to Mac & Linux devices
  • Run scripts directly on one or more Mac & Linux devices
  • Device task manager – interactive restart services and processes
  • Process & Service monitoring
  • Restart & Shutdown commands
  • Agent update scripts – easy update of Mac & Linux to the latest release using Run Upgrade script on next connect

Business Intelligence enhancements

Gain insights and optimize your business with expanded Business Intelligence functions.

Combine this with the new service desk to optimize your support delivery. Run reports on technician efficiency and SLAs.

Key features include:

  • Increased dashboard options
  • All new service delivery metrics to optimize IT services
  • All new financial metrics to optimize business operations
  • Drag & drop improvements

Bug Fixes

As part of this release we’ve also addressed a number of bugs, including:

  • Connectwise integration issues
  • Site Controller maintenance completion error
  • Quickbooks connection error
  • Memory & network information inconsistency
  • Ticket archive timing error
  • Pinned items issue
  • Script pack saving errors

Thank You

We’d like to say a big thank you to the Naverisk community. The new service desk was built upon feedback received from our users.

Keep the feedback coming. This continuous improvement loop enables us to achieve our goal of building a platform that helps MSPs and IT service professionals work quicker, smarter and more effectively! 

Deliver world-class service with Naverisk:

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

Introducing the new Naverisk Service Desk

Introducing the new Naverisk Service Desk

Delivering remote support in a simple and efficient manner with the new Naverisk Service Desk!

We’ve received a lot of awesome feedback from our clients lately, and the #1 most requested item was a new service desk. We’re very happy to announce that we took this on board. As a result, the new service desk is set to launch in September 2019, packed with features that enable MSPs and IT Pros to work faster and more efficiently.

Let’s have a look at what’s new.

Intuitive Layout

The service desk is where your technicians will be spending a lot of their time. It needs to be user-friendly and display critical details and actions. The new design and layout ticks both of these boxes.

Device details and key actions are displayed on the sides of the service desk, meaning you can quickly analyse the issue, communicate with the customer, and take key actions such as a device restart, all from the one screen. This saves time and enables you to work much faster, meaning you can better hit your SLAs.

Collaboration Tools

It takes a team to deliver great customer service. The new service desk is built with teams in mind, meaning that collaboration between technicians is at the center of the design.

The ability to tag teammates into conversations enables easy collaboration. Importantly, it allows technicians to seamlessly handover in-progress tickets or request assistance on projects.

As a result, you can now troubleshoot tickets solely from the comfort of the service desk. No more switching over to other messaging tools to request assistance on an issue. Do it all from the one platform.

Outbound & Inbound HTML Emails

When we were scoping out this project, one of the key requirements was that all critical information could be accessed in a simple format, on a single screen. The new service desk ticks this box. All emails, whether inbound or outbound, will retain their HTML formatting. No re-formatting, no searching for lost images.

Consequently, you can now read all service desk messages just as you would read your emails. The formatting is retained and threads are easily navigated. You can also make basic content edits, such as adding colors, highlighting text and inserting in-line images, just as you would in Outlook.

What’s Next?

When we were planning this project our goal was simple: to create a service desk that MSPs & IT Pros would love.

Did we achieve that? You tell us. We are already working on a number of new features for the service desk but we want to hear from you, so let us know your thoughts.

If you want to test out the new service desk ahead of release, contact us at customersuccess@naverisk.com and we’ll set you up with a trial environment, complete with all the new features.

Deliver world-class service with Naverisk:

The new service desk is set to be released in September 2019. If you’re a current Naverisk client, keep an eye out for the changes in your Naverisk instance. If not, get a FREE demo of Naverisk today!

You will love the Naverisk experience. Try us today!

5 Things You Didn’t Know Naverisk Could Do

5 Things You Didn’t Know Naverisk Could Do

We can’t tell you how often our clients say to us, “I didn’t know Naverisk could do that!”.

Naverisk is built with the aim to help MSPs and IT Professionals save costs and increase their efficiency. It does this through powerful automation.

With that in mind, here are 5 amazing features that will help your team save time. These can be especially useful if your techs are regularly on the road!

 

 

Trigger device actions with an email

 

This one is perfect for those technicians who are regularly on the road. Within Naverisk, automation rules work by processing emails using certain criteria from tickets, such as Trigger, Description, Ticket Status, SLA Status, etc.

Email integration creates tickets from emails. So it’s only natural that you can also trigger automation rules with an email.

Using these automation rules, you could trigger the restart of a device, send an email or even run a script. This means that your techs can deliver fast and efficient remote service, simply via the email on their phone.

 

 

Manage your Hyper-V environment

 

Whether you are familiar with Hyper-V servers or not, you may be surprised to find out that you can manage the environment from within Naverisk.

Managing your Hyper-V environment through Naverisk opens up a TON of automation opportunities. These range from creating a checkpoint for your Hyper-V through to configuring the memory of a VM. If you can do it in PowerShell, you can do it in Naverisk.

 

 

Remotely notify users to reboot their PC

 

One of the built-in features of Naverisk is that IT Administrators can inform users to reboot their device post-update. 

This feature is very handy on its own, but it can be taken to the next level with scripting. Utilizing a basic script, you can automate the notification process with a dialog box on a users desktop. If you want to be a bit fancy, you can even set it to use the Windows 10 notification styling. Therefore you can save valuable time previously spent on manual notifications.

 

 

Utilise wmic to remove applications in bulk

 

One of the basic functions of Naverisk is the ability to remotely remove applications from a device via the software tab. The limitation of this is that you can only remove apps from one device at a time. This is where the wmic command line comes in handy.

The wmic command line tool allows you to manage a number of actions for Windows computers. One of these actions is uninstalling select programs on a PC. Utilizing the wmic command, you can remove applications on devices in bulk. As a result, you won’t be wasting time editing each device individually.

 

 

Deploy fonts to Windows PCs

 

Naverisk can be used to deploy fonts across both Windows 7 and Windows 10 devices. Using a simple script, you can quickly and easily deploy as many fonts as you want, across an endless number of devices!

This is especially handy for major deployments where you suddenly have a request to install a new font across an entire organization.

 

 

 

Automate your service delivery with Naverisk:

Naverisk is an all-in-one RMM, Service Desk & PSA solution for MSPs and IT Professionals.

From monitoring and device management to ticketing and billing, Naverisk removes the need for running multiple programs.

Take advantage of Naverisk’s powerful automation features with a FREE demo today!

 

You will love the Naverisk experience. Try us today!

Naverisk 2019 R1 features increased Linux & Mac functionality + more

Naverisk 2019 R1 features increased Linux & Mac functionality + more

Naverisk 2019 R1 is here and it is packed full of performance improvement and new features designed to save you time and money!

In 2018 we released a number of major updates to Naverisk, including the new User Interface, SSH access and the Business Intelligence system. For the first release of 2019 we wanted to go back to basics, improving how Naverisk performs for MSPs and IT Pros.

We’re excited about all the changes. For a full list of improvements, new features and bug fixes see the 2019 R1 Release Notes.

 

Linux Patch Management

We know that a lot of you have been waiting for this one! Now you can easily patch and support your Linux agents on demand, or even as an automated task.

 

Copying Scheduled Jobs

If you’ve found yourself re-creating scheduled jobs across multiple clients you’re going to love this. Now you can simply copy scheduled jobs across clients, saving you a heap of time in the process!

 

e-automate Integration Upgrade

If you’re using e-automate you can now automatically sync your customers and contacts straight across to Naverisk.

 

Device Type filters in Patching tab

You can now use device type filtering on the patching page. This will help you quickly find patches for a specific OS e.g. Windows 10 devices / Ubuntu devices.

 

Ticketing upgrades

Improve your service with upgraded ticketing functionality. A new “Last Contacted” column has been added to the ticket view, helping you understand when the user assigned to the ticket was last contacted. We’ve also upgraded the ticket source automation, meaning that tickets raised from an alert or tray client will automatically have their source set.

 

Device Performance charts

Make sure to check out the new Device Performance charts. The new interface gives you better clarity when analysing devices in real time.

 

Script Pack upgrades

Just like for Windows, you can now use devices roles on Mac & Linux machines to run monitored script packs!

 

Contact overhaul

Throughout Naverisk, People has been renamed to Contacts and Contacts have been added into the Client screen. This means you can now view client specific information from a single screen!

 

New Knowledge Base

The Naverisk Knowledge Base has undergone an overhaul! The new layout is much more user-friendly and easily searchable. You can find our Knowledge Base in the icon on the bottom left hand of the Navigation Bar (the icon is now featured in the main navigation, instead of the previous bubble)

 

25+ Bug Fixes

You asked, we listened. Based on feedback from our users we fixed over 25 bugs in this release. We love new features just as much as the next person, but we’re also committed to making sure that the core product keeps improving and enabling you to provide better service to your clients. For this reason every release of Naverisk addresses a number of bugs and general performance improvements.

 

Many of the features in this release were built as requested by our community. Keep the feedback coming and we’ll keep on improving to help MSPs and IT service professionals work quicker, smarter and more effectively!

For full technical release notes see here.

You will love the Naverisk experience. Try us today!

Naverisk 2018 R4 introduces new SSH Device Management + more exciting features

Naverisk 2018 R4 introduces new SSH Device Management + more exciting features

We are always excited to release new features and improvements that will help you be more efficient in your IT service delivery. In December 2018 we successfully delivered our fourth major release of 2018. Naverisk 2018 R4 is packed with new RMM, PSA and Service Desk functionality, as well as some exciting performance and quality improvements.

Here’s a very quick overview of some of the improvements:

 

SSH Device Management

Naverisk now supports SSH access to agentless devices (switches, routers, firewalls, printers etc.)

 

Device Management Tasks – Real Time Performance Improvements

Experience major performance improvements in on-demand Device tasks:

  • Task Manager
  • Services & Processes
  • File Explorer
  • Command Line (including PowerShell)

 

Security Hub View

“Out of the box” Security Views showing the status of key security components (AV, Patching, FW, Malware), enabling easy security risk management across managed Devices

 

PSA Business Intelligence Extensions

Extension of the newly released Naverisk Business Intelligence engine to include reporting and dashboard capabilities based on Client Agreements and Technician Activity. Examples:

  • Client profitability, reports and dashboards
  • Technician utilization, reports and dashboards
  • Agreement profitability, reports and dashboards

 

Many of the features in R4 were built as requested by our partner community. So keep the feedback coming and we’ll keep on improving to help MSPs and IT service professionals work quicker, smarter and more effectively!

For a full list of the 2018 R4 release notes see here.

 

What’s coming up in 2019?

The team are hard at work on the next release. Here’s a sneak peek at some of the improvements that 2019 R1 holds:

 

  • Linux patching automation
  • Linux – SSH access
  • Protocol tunnelling to agentless devices – example Fujitsu RAID https://127.0.0.1:3172/ssm/#
  • Patch Management workflow improvements – copy Patching Jobs across clients, search and filter by Device Type, etc
  • Scheduled Jobs – easy copying and inheritance of Scheduled Jobs across multiple clients
  • e-automate integration improvements – further improvements in the 2-way integration
  • User interface upgrade – more improvements in usability across the entire RMM & PSA feature set

You will love the Naverisk experience. Try us today!