2021 R1 Release Notes

2021 R1 Release Notes

2021 R1 Release Notes

Less admin, more quality work.

The Naverisk 2021 R1 release is a big one.

With the release of the NEW button, bulk management upgrades and SNMP monitoring tickets, you’ll find yourself spending less time on admin, more time on quality work.

With a bumper list of new features and improvements, it’s hard to do all of them service in one set of release notes. Below is a sample of the key features. For full notes click here.

NEW Button in Quick Access

Talk about ease-of-use. The NEW button will allow you to take a range of actions from whatever page you are on.

Located in the Quick Access bar, you’ll now be able to create new tickets, devices, contacts, schedule jobs and more with a single click.

From agreements to services, scripts to automation rules, the NEW button will save you valuable time when taking actions within Naverisk.

Bulk Contact Management

With the new checkboxes and task dropdowns on the Contact page it is now easy to make bulk changes to your Contact list.

Just select the Contacts you want, then edit or delete them as necessary.

Bonus: This also applies to the Scheduling page, with users now able to make bulk updates to Scheduled Jobs statuses and bulk delete Scheduled Jobs.

SNMP Device Monitoring

Ever wanted to raise a Ticket when an SNMP device disconnects? Now you can.

From the Monitoring tab, users can now create a Device-specific OS Template.

New Agent Installer

Your Windows Naverisk agents will now be shown as a trusted app on install. The new agent installer includes a signed MSI installer which will check for an existing NAS.cfg file.

Historical Invoice Reports

The new Invoice Report Download features the ability to download historical reports.

This means that from a Client’s page you can now access any report that has previously been run on that client.

New Column Selector

The Service Desk and Device page grids have undergone a makeover. With the new Column selector, users have the ability to check off which columns they want.

This makes setting up custom grid configurations much faster than before.

Other improvements

Outside of the features listed above, there are a raft of improvements across the entire application:

  1. Device Attribute to Inventory Report
  2. Disk Label / Volume Name
  3. Patching page performance improvements
  4. New expanded Ticket UI
  5. New Service Status for Services
  6. Contact Import update
  7. New Device page UI
  8. Ticket Category Reports
  9. Automation Rule dialogue box improvements
For a full list of new features and changes, you can download the full release notes from the link below.

Deliver world-class IT services with Naverisk.

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

Naverisk 2020 R1 features Billing & Agreement upgrades + more

Naverisk 2020 R1 features Billing & Agreement upgrades + more

Naverisk 2020 R1 features Billing & Agreement upgrades + more

Manage client billing better with the latest release of Naverisk.

We’re excited to announce the release of Naverisk 2020 R1. This latest update features new billing and agreement features, alongside agent upgrades and expanded customization for Contact attributes.

Billing & Agreements Upgrade 

The start of many new billing features set to come. You can now customize billing agreements to include “All You Can Eat” (AYCE) options. These new AYCE agreements can be mapped directly to end users (Contacts), meaning you can now support charging your clients a fixed fee per user.

Mac & Linux Agent Upgrades

Improve your Mac & Linux agent reliability, performance and stability with all new Mac & Linux Agents. Updated deployment scripts can be found in the routine store.

Contact Attributes

You can now add extra attributes to a client’s contacts. Featuring new fields such as IT experience, manager’s name and email, gender, agreements and preferred languages. Collect everything you know in the one place!

Additional Changes

  • Device command console upgrade – ability to pin multiple device consoles and retain console state 
  • Device command console upgrade – improved reliability, performance and stability 
  • Security Centre monitoring upgrade 
  • Grid & table update across RMM components and Service Desk 
  • Workflow improvements for automation rules
  • Ticket timer improvements 
  • Xero integration upgrade 
  • Autotask integration upgrade 

Bug Fixes

We’ve also addressed a number of bugs, including:

  • Fixed: When ticket duration format is set to minutes (in user profile/settings), users can now only record whole numbers 
  • Fixed: When using the hh:mm time format, users can now enter value smaller than 1 hour 
  • Fixed: Fixed: “Last Connected” data not returning consistent information of device, in some instances 
  • Fixed: Sorting devices by device types in grids and table, in some cases 
  • Fixed: Login timeout selected by Naverisk users always ends a session 
  • Fixed: Start date of time notes can now be set in the past 
  • Fixed: Expense note start date can be set using the calendar picker 
  • Fixed: Document table not displayed correctly when document description is very long 
  • Fixed: Validation message still showing in document page after all mandatory fields are filled in some instances 
  • Fixed: Number of characters allowed for ticket category name extended 
  • Fixed: Search documents validation message now showing correctly 
  • Fixed: Response templates failing to send email on ticket creation, in some instances 
  • Fixed: Quantity in expense notes is showing under incorrect column, in some instances 
  • Fixed: Quantity value issue in resource utilisation detail, resource utilisation summary 
  • Fixed: Detach function of dashboard has been improved 
  • Fixed: New automation rules error message display issue, in some instances 
  • Fixed: “Move Agents” display issue. Buttons now fully visible 
  • Fixed: “Save” button display issue on device/attributes tab. Button now fully visible without scrolling 
  • Fixed: Automation UI was truncated in some instances 
  • Fixed: Incorrect messaging when restarting agent from passive devices 
  • Fixed: Retrieve button is now disabled when device is disconnected 
  • Fixed: New contact not showing in tickets, in some instances 
  • Fixed: Ticket status does not automatically update when archiving from device tab 
  • Fixed: Adding a note to tickets from device page, in some cases 
  • Fixed: Conversion of duration format from minutes to hours. 

 

Deliver world-class service with Naverisk:

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

Naverisk 2019 R3

Naverisk 2019 R3

Naverisk 2019 R3

We’ve packed our final update of 2019 with new features and improvements.

Naverisk 2019 R3 introduces cloud service monitoring, Service Desk Knowledge Base searches and major improvements to usability and workflow.

Cloud service and website monitoring

Users can now monitor cloud services and websites via device roles or on a specific device. This allows Naverisk users to create alerts, tickets and reports on service availability and response (latency) times. A common use case for MSPs is a value-add offering for customers, monitoring the performance of their cloud hosted websites.

Integrated Service Desk Knowledge Base

You can now search your Knowledge Base and documents directly from the Service Desk. The search also includes new granular search options. When viewing a ticket, users will now be to search for related documents then narrow search criteria to name, type, description or content.

Efficiency upgrades

Core to Naverisk 2019 R3 is a host of upgrades to the user workflow. This includes faster loading pages, more intuitive options and retention of work in progress on pinned tickets.

  • Pinning a ticket to the ribbon will temporarily save WIP.
  • Added visual indicator when list of dropdown items is more than is shown.
  • Added the ability to auto-populate Notes fields using an agreement predetermined values. (e.g.: Cost per hour and billable checkbox)
  • Removed unnecessary requests which slowed down page loading speed. No visible user interface changes.
  • Improved ticket loading speed.
  • Task manager Process list memory exceeding 4GB will display as “4194300+”.
  • Added Windows 10 version (i.e.: 1903, 1909, etc) into the Operating System tab of Devices.
  • Security – non-SSL email support removed.
  • Security – QuickBooks Integration to OAuth2 authentication.
  • Security – Mac Agent digitally signed.

User requested bug fixes

Based on feedback from our users, we addressed the following bugs:

  • Fixed: Session not logging out when on Device page after set time out.
  • Fixed: Editing time note under certain condition would affect billable option check box.
  • Fixed: Issue with Option to re-open ConnectWise tickets feature.
  • Fixed: Issue with some special characters in Notes.
  • Fixed: Editing notes if inline image containing special characters in file name is inserted.
  • Fixed: Issue when typing or copying dates in Calendar component across the application.
  • Fixed: Improve installer due to databases connection’s time outs.
  • Fixed: Issue with foreign characters used in Documents.
  • Fixed: Adding attachments to tickets and notes missing from audit log.
  • Fixed: Splashtop silent installer update.
  • Fixed: Non billable Expense Note is throwing an error when saving without Amount and Quantity values.
  • Fixed: When editing a note, entered values are saved after clicking “Cancel”.
  • Fixed: Sending appointments via iCAL from ticket not working.
  • Fixed: Name of technician not always displayed correctly in Time Notes.
  • Fixed: Emailing new users from tickets creates new ticket for wrong customer.
  • Fixed: Issue with entering decimals in Time Notes.
  • Fixed: Buttons for Documents page appearing on Service Desk page when they should not.
  • Fixed: Windows Server 2008 R2 and 2012 install updates fix.

Deliver world-class service with Naverisk:

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

Naverisk 2019 R3

Naverisk 2019 R2 features new Service Desk + more

Naverisk 2019 R2 features new Service Desk + more

The latest release of Naverisk is designed to help MSPs and IT Professionals provide world-class support the most efficient way possible. 

We’re excited to announce that Naverisk 2019 R2 has now been released. This has been a massive release, with features such as the new service desk and ChatOps redefining how the platform can be used. In addition to the Mac & Linux enhancements, Naverisk is helping MSPs and IT Professionals deliver world-class support without breaking the bank.

New Service Desk

The hero feature of R2! Designed specifically for MSPs and IT Pros, the new service desk features an intuitive layout and an improved flow of work.

Undertake all your key actions straight from the service desk, including collaborating directly with your teammates, triggering a device restart, running a script and more.

Key features include:

  • Collaboration tools – mention teammates in conversations, keep notes on conversations
  • Intuitive layout – access key information and actions from a single screen
  • HTML formatting for inbound and outbound emails
  • Multiple categories for tickets

See here for a full rundown on the new service desk.

ChatOps

We’re bringing ChatOps to the IT service platform!

With the ability to mention technicians in tickets you can keep conversations within Naverisk. No more wasting time switching between systems!

Mac & Linux upgrades

Open up new revenue streams by offering Mac & Linux support! We’ve expanded the Mac & Linux functionality of Naverisk, meaning you now have more support options.

Features include:

  • Remote console to Mac & Linux devices
  • Run scripts directly on one or more Mac & Linux devices
  • Device task manager – interactive restart services and processes
  • Process & Service monitoring
  • Restart & Shutdown commands
  • Agent update scripts – easy update of Mac & Linux to the latest release using Run Upgrade script on next connect

Business Intelligence enhancements

Gain insights and optimize your business with expanded Business Intelligence functions.

Combine this with the new service desk to optimize your support delivery. Run reports on technician efficiency and SLAs.

Key features include:

  • Increased dashboard options
  • All new service delivery metrics to optimize IT services
  • All new financial metrics to optimize business operations
  • Drag & drop improvements

Bug Fixes

As part of this release we’ve also addressed a number of bugs, including:

  • Connectwise integration issues
  • Site Controller maintenance completion error
  • Quickbooks connection error
  • Memory & network information inconsistency
  • Ticket archive timing error
  • Pinned items issue
  • Script pack saving errors

Thank You

We’d like to say a big thank you to the Naverisk community. The new service desk was built upon feedback received from our users.

Keep the feedback coming. This continuous improvement loop enables us to achieve our goal of building a platform that helps MSPs and IT service professionals work quicker, smarter and more effectively! 

Deliver world-class service with Naverisk:

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

Introducing the new Naverisk Service Desk

Introducing the new Naverisk Service Desk

Introducing the new Naverisk Service Desk

Delivering remote support in a simple and efficient manner with the new Naverisk Service Desk!

We’ve received a lot of awesome feedback from our clients lately, and the #1 most requested item was a new service desk. We’re very happy to announce that we took this on board. As a result, the new service desk is set to launch in September 2019, packed with features that enable MSPs and IT Pros to work faster and more efficiently.

Let’s have a look at what’s new.

Intuitive Layout

The service desk is where your technicians will be spending a lot of their time. It needs to be user-friendly and display critical details and actions. The new design and layout ticks both of these boxes.

Device details and key actions are displayed on the sides of the service desk, meaning you can quickly analyse the issue, communicate with the customer, and take key actions such as a device restart, all from the one screen. This saves time and enables you to work much faster, meaning you can better hit your SLAs.

Collaboration Tools

It takes a team to deliver great customer service. The new service desk is built with teams in mind, meaning that collaboration between technicians is at the center of the design.

The ability to tag teammates into conversations enables easy collaboration. Importantly, it allows technicians to seamlessly handover in-progress tickets or request assistance on projects.

As a result, you can now troubleshoot tickets solely from the comfort of the service desk. No more switching over to other messaging tools to request assistance on an issue. Do it all from the one platform.

Outbound & Inbound HTML Emails

When we were scoping out this project, one of the key requirements was that all critical information could be accessed in a simple format, on a single screen. The new service desk ticks this box. All emails, whether inbound or outbound, will retain their HTML formatting. No re-formatting, no searching for lost images.

Consequently, you can now read all service desk messages just as you would read your emails. The formatting is retained and threads are easily navigated. You can also make basic content edits, such as adding colors, highlighting text and inserting in-line images, just as you would in Outlook.

What’s Next?

When we were planning this project our goal was simple: to create a service desk that MSPs & IT Pros would love.

Did we achieve that? You tell us. We are already working on a number of new features for the service desk but we want to hear from you, so let us know your thoughts.

If you want to test out the new service desk ahead of release, contact us at customersuccess@naverisk.com and we’ll set you up with a trial environment, complete with all the new features.

Deliver world-class service with Naverisk:

The new service desk is set to be released in September 2019. If you’re a current Naverisk client, keep an eye out for the changes in your Naverisk instance. If not, get a FREE demo of Naverisk today!

You will love the Naverisk experience. Try us today!