5 Things You Didn’t Know Naverisk Could Do

5 Things You Didn’t Know Naverisk Could Do

5 Things You Didn’t Know Naverisk Could Do

We can’t tell you how often our clients say to us, “I didn’t know Naverisk could do that!”.

Naverisk is built with the aim to help MSPs and IT Professionals save costs and increase their efficiency. It does this through powerful automation.

With that in mind, here are 5 amazing features that will help your team save time. These can be especially useful if your techs are regularly on the road!

 

 

Trigger device actions with an email

 

This one is perfect for those technicians who are regularly on the road. Within Naverisk, automation rules work by processing emails using certain criteria from tickets, such as Trigger, Description, Ticket Status, SLA Status, etc.

Email integration creates tickets from emails. So it’s only natural that you can also trigger automation rules with an email.

Using these automation rules, you could trigger the restart of a device, send an email or even run a script. This means that your techs can deliver fast and efficient remote service, simply via the email on their phone.

 

 

Manage your Hyper-V environment

 

Whether you are familiar with Hyper-V servers or not, you may be surprised to find out that you can manage the environment from within Naverisk.

Managing your Hyper-V environment through Naverisk opens up a TON of automation opportunities. These range from creating a checkpoint for your Hyper-V through to configuring the memory of a VM. If you can do it in PowerShell, you can do it in Naverisk.

 

 

Remotely notify users to reboot their PC

 

One of the built-in features of Naverisk is that IT Administrators can inform users to reboot their device post-update. 

This feature is very handy on its own, but it can be taken to the next level with scripting. Utilizing a basic script, you can automate the notification process with a dialog box on a users desktop. If you want to be a bit fancy, you can even set it to use the Windows 10 notification styling. Therefore you can save valuable time previously spent on manual notifications.

 

 

Utilise wmic to remove applications in bulk

 

One of the basic functions of Naverisk is the ability to remotely remove applications from a device via the software tab. The limitation of this is that you can only remove apps from one device at a time. This is where the wmic command line comes in handy.

The wmic command line tool allows you to manage a number of actions for Windows computers. One of these actions is uninstalling select programs on a PC. Utilizing the wmic command, you can remove applications on devices in bulk. As a result, you won’t be wasting time editing each device individually.

 

 

Deploy fonts to Windows PCs

 

Naverisk can be used to deploy fonts across both Windows 7 and Windows 10 devices. Using a simple script, you can quickly and easily deploy as many fonts as you want, across an endless number of devices!

This is especially handy for major deployments where you suddenly have a request to install a new font across an entire organization.

 

 

 

Automate your service delivery with Naverisk:

Naverisk is an all-in-one RMM, Service Desk & PSA solution for MSPs and IT Professionals.

From monitoring and device management to ticketing and billing, Naverisk removes the need for running multiple programs.

Take advantage of Naverisk’s powerful automation features with a FREE demo today!

 

You will love the Naverisk experience. Try us today!

Naverisk 2019 R1 features increased Linux & Mac functionality + more

Naverisk 2019 R1 features increased Linux & Mac functionality + more

Naverisk 2019 R1 features increased Linux & Mac functionality + more

Naverisk 2019 R1 is here and it is packed full of performance improvement and new features designed to save you time and money!

In 2018 we released a number of major updates to Naverisk, including the new User Interface, SSH access and the Business Intelligence system. For the first release of 2019 we wanted to go back to basics, improving how Naverisk performs for MSPs and IT Pros.

We’re excited about all the changes. For a full list of improvements, new features and bug fixes see the 2019 R1 Release Notes.

 

Linux Patch Management

We know that a lot of you have been waiting for this one! Now you can easily patch and support your Linux agents on demand, or even as an automated task.

 

Copying Scheduled Jobs

If you’ve found yourself re-creating scheduled jobs across multiple clients you’re going to love this. Now you can simply copy scheduled jobs across clients, saving you a heap of time in the process!

 

e-automate Integration Upgrade

If you’re using e-automate you can now automatically sync your customers and contacts straight across to Naverisk.

 

Device Type filters in Patching tab

You can now use device type filtering on the patching page. This will help you quickly find patches for a specific OS e.g. Windows 10 devices / Ubuntu devices.

 

Ticketing upgrades

Improve your service with upgraded ticketing functionality. A new “Last Contacted” column has been added to the ticket view, helping you understand when the user assigned to the ticket was last contacted. We’ve also upgraded the ticket source automation, meaning that tickets raised from an alert or tray client will automatically have their source set.

 

Device Performance charts

Make sure to check out the new Device Performance charts. The new interface gives you better clarity when analysing devices in real time.

 

Script Pack upgrades

Just like for Windows, you can now use devices roles on Mac & Linux machines to run monitored script packs!

 

Contact overhaul

Throughout Naverisk, People has been renamed to Contacts and Contacts have been added into the Client screen. This means you can now view client specific information from a single screen!

 

New Knowledge Base

The Naverisk Knowledge Base has undergone an overhaul! The new layout is much more user-friendly and easily searchable. You can find our Knowledge Base in the icon on the bottom left hand of the Navigation Bar (the icon is now featured in the main navigation, instead of the previous bubble)

 

25+ Bug Fixes

You asked, we listened. Based on feedback from our users we fixed over 25 bugs in this release. We love new features just as much as the next person, but we’re also committed to making sure that the core product keeps improving and enabling you to provide better service to your clients. For this reason every release of Naverisk addresses a number of bugs and general performance improvements.

 

Many of the features in this release were built as requested by our community. Keep the feedback coming and we’ll keep on improving to help MSPs and IT service professionals work quicker, smarter and more effectively!

For full technical release notes see here.

You will love the Naverisk experience. Try us today!

Naverisk 2018 R4 introduces new SSH Device Management + more exciting features

Naverisk 2018 R4 introduces new SSH Device Management + more exciting features

Naverisk 2018 R4 introduces new SSH Device Management + more exciting features

We are always excited to release new features and improvements that will help you be more efficient in your IT service delivery. In December 2018 we successfully delivered our fourth major release of 2018. Naverisk 2018 R4 is packed with new RMM, PSA and Service Desk functionality, as well as some exciting performance and quality improvements.

Here’s a very quick overview of some of the improvements:

 

SSH Device Management

Naverisk now supports SSH access to agentless devices (switches, routers, firewalls, printers etc.)

 

Device Management Tasks – Real Time Performance Improvements

Experience major performance improvements in on-demand Device tasks:

  • Task Manager
  • Services & Processes
  • File Explorer
  • Command Line (including PowerShell)

 

Security Hub View

“Out of the box” Security Views showing the status of key security components (AV, Patching, FW, Malware), enabling easy security risk management across managed Devices

 

PSA Business Intelligence Extensions

Extension of the newly released Naverisk Business Intelligence engine to include reporting and dashboard capabilities based on Client Agreements and Technician Activity. Examples:

  • Client profitability, reports and dashboards
  • Technician utilization, reports and dashboards
  • Agreement profitability, reports and dashboards

 

Many of the features in R4 were built as requested by our partner community. So keep the feedback coming and we’ll keep on improving to help MSPs and IT service professionals work quicker, smarter and more effectively!

For a full list of the 2018 R4 release notes see here.

 

What’s coming up in 2019?

The team are hard at work on the next release. Here’s a sneak peek at some of the improvements that 2019 R1 holds:

 

  • Linux patching automation
  • Linux – SSH access
  • Protocol tunnelling to agentless devices – example Fujitsu RAID https://127.0.0.1:3172/ssm/#
  • Patch Management workflow improvements – copy Patching Jobs across clients, search and filter by Device Type, etc
  • Scheduled Jobs – easy copying and inheritance of Scheduled Jobs across multiple clients
  • e-automate integration improvements – further improvements in the 2-way integration
  • User interface upgrade – more improvements in usability across the entire RMM & PSA feature set

You will love the Naverisk experience. Try us today!

Naverisk 2018 R3 RMM & PSA has been released

Naverisk 2018 R3 RMM & PSA has been released

Naverisk 2018 R3 RMM & PSA has been released

Naverisk 2018 R3 was successfully released in October and is a fundamental platform upgrade.

The third major release of the year is packed with new RMM, PSA, and Service Desk functionality and performance updates. 

 

New User Interface!

The new user interface creates a platform for continual improvement across all IT service workflows and automation capabilities in Naverisk.

 

IT Services Business Intelligence

The flagship feature of R3 is the powerful “drag and drop” Business Intelligence and reporting engine, allowing the extraction of key IT service business insights (client profitability, technician utilisation, etc.) with just a few clicks. Watch the video of the new Business Intelligence ExpressView here.

 

+ More

These are substantial improvements, but there are more in R3:

  • New ticketing & automation workflows.
  • Project management improvements and templates.
  • New Zendesk integration.
  • Xero and QuickBooks’s integration improvements.
  • e-automate 2-way integration upgrade.
  • 60+ performance and stability improvements.

 

Many of the improvements and features in R3 have been built, as requested, by Naverisk’s active partner community and will help MSPs and IT service professionals work quicker, smarter and more effectively. You can see the full 2018 R3 release notes here.

You will love the Naverisk experience. Try us today!

Naverisk 2018 R3 introduces new IT Services Business Intelligence Engine

Naverisk 2018 R3 introduces new IT Services Business Intelligence Engine

Naverisk 2018 R3 introduces new IT Services Business Intelligence Engine

As a true “all in one” RMM & PSA / Service Desk platform the Naverisk Business Intelligence engine is uniquely positioned to deliver business insights across all aspects of IT service delivery & MSP business operations.

 

ExpressView (Quick BI Report & Dashboard Builder)

 

Dashboards:

 

Advanced Reporting:

 

You will love the Naverisk experience. Try us today!