Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk is fully equipped PSA software with built-in helpdesk and ticketing. You can create tickets manually or automatically, and set default agreement and billing parameters. Multiple technicians can track time and information against a single ticket. Unlike other PSA software vendors in the market, the web-based ticketing components of Naverisk are built from the ground up within the product. No additional RMM PSA software is needed.
As successful managed service providers (MSPs) know, it’s not enough to automate scripts to monitor and manage technology for clients. You must ensure proper communication, prioritization, and routing of customer incidents while also providing a foundation on which to build reports.