As successful managed service providers (MSPs) know, it’s not enough to automate scripts to monitor and manage technology for clients. You must ensure proper communication, prioritization, and routing of customer incidents while also providing a foundation on which to build reports.
Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing. Additionally, you can create tickets manually or automatically and set default agreement and billing parameters. Multiple technicians can track time and information against a single ticket. Unlike other PSA vendors in the market, the web-based ticketing components of Naverisk are built from the ground up within the product. A separate software that will have to be configured is not required.