Welcome to Naverisk 2023 R4

Naverisk is a complete, all-in-one, RMM & Service Desk / PSA platform that helps MSP’s and IT professionals easily monitor and automate IT services and operations.

We value feedback on our roadmap! Our Forum (https://forum.naverisk.com) is the place to share feature requests or usability comments for roadmap consideration.

New features

Naverisk Mobile App, general release

All cloud and onsite Naverisk users will now be able to access their service desk through the Android mobile app, which has already been released on the Google Play store.

Please note that Naverisk onsite customers must upgrade to Naverisk 2023 R4 to use the companion app.

Device Roles, monitoring scripts

When copying device roles used to monitor a script pack, Naverisk will now also automatically copy the monitored script pack to that client. This feature saves you time by eliminating the need to manually copy scripts separately.

Scheduling, updating jobs 

Changed the default start time for scheduled jobs to begin 10 minutes in the future, allowing more time for the creation and configuration of new scheduled jobs. Additionally, we have removed validation when editing a scheduled job, making it easier to maintain and update them.

Performance, stability & quality improvements

You asked, we listened. In addition to the new features and enhancements in this release, we've also put a major focus on bug fixes and enhancing the overall performance of the platform.  

Based on feedback from our users, we have addressed the following bugs:

• Fixed: Agreement field of reports will only show agreements users can access
• Fixed: Client tree of Naverisk pages will always highlight the client selected
• Fixed: Next and Previous button will also display on the My Tickets tab of the Home page
• Fixed: Default device types of the new sub-client will now have the same associated role as the parent client
• Fixed: The Send Test button of the alert template should be visible when the client tree is expanded
• Fixed: Apostrophes can now be used in Contacts’ email addresses
• Fixed: Unsaved changes in tickets will trigger a confirmation modal
• Fixed: Exporting grid results to csv can include sub clients when selected
• Fixed: Tickets’ scheduled time will now be showing in the correct time format when exported to csv
• Fixed: Project field of tickets will continue showing the name of Completed and archived projects
• Fixed: Project field of tickets will only display projects once
• Fixed: Paragraphs of public replies displayed in the activity tab of tickets will be separated by one row only
• Fixed: New sub-clients will inherit the device type of their parent clients
• Fixed: FROM field of public replies can now display the email address of clients or users’ integrations as well as the email address of the logged in user
• Fixed: Device column of tickets grid will only display a value if a device is linked to that ticket
• Fixed: Pasting or deleting text in public replies will not change the font type

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Here is a .pdf version of the release notes: Download Release Notes

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Deliver world-class IT services with Naverisk

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today!