Naverisk 2024 R3 - Onsite Release

Transforming Our Software Development and Release Processes

To deliver a better service to our partners, we have made significant changes to our software development and release processes.

Cloud instances: We now stream both quality and feature updates to our cloud systems multiple times per month. These updates are available for onsite installations on demand.
‍
Onsite Rollout: We will be delivering upgrades and patches to our on-site clients at least once per quarter.

Welcome to Naverisk 2024 R3

Naverisk is a complete, all-in-one RMM & Service Desk/PSA platform that helps MSP’s and IT professionals easily monitor and automate IT services and operations.

We value feedback on our roadmap! Our Forum (https://forum.naverisk.com) is the place to share feature requests or usability comments for roadmap consideration.

New Feature – Advanced User Portal

Allow end users to send support requests, receive notifications, and respond to technician-initiated chat sessions. Review the step-by-step installation guide to upgrade from the tray client to the user portal.

View support contact details and device information:

Send support requests with drag-and-drop attachments:

Receive broadcast notifications from Naverisk users:

Chat with technicians:

Quality Improvements

Scheduled Tickets

Implemented a redesigned ticket scheduling engine to improve the handling of ticket recurrence, significantly boosting reliability and efficiency. This upgrade also resolves an issue where editing recurring monthly jobs could cause the first scheduled date to be skipped.

Agreements, sell prices

Changed agreement limitations to allow sell prices to be set between 0 and 1.

User Chat, keyboard shortcuts

Updated keyboard shortcuts to enhance the predictability and dependability of the chat interface.

Run Script, keyboard shortcuts

Revised keyboard shortcuts to enhance the usability and consistency of the scripting interface.

Other performance, stability & quality improvements

• Fixed: Agreement grid will display agreement renewal dates.

• Fixed: Ability to manually edit the start date of ticket time notes.

• Fixed: Ability to manually clear any date fields within the application.

• Fixed: New agent installation alerts will be sent as configured in the Alert Template Settings.

‍