To deliver a better service to our partners we have made significant changes to our software development and release processes.
Cloud instances: We now stream both quality and feature updates to our cloud systems multiple times per month. These updates are available for onsite installations, on demand.
Onsite Rollout: We will be delivering upgrades and patches to our on-site clients at least once per quarter.
Naverisk is a complete, all-in-one, RMM & Service Desk / PSA platform that helps MSP’s and IT professionals easily monitor and automate IT services and operations.
We value feedback on our roadmap! Our Forum(https://forum.naverisk.com) is the place to share feature requests or usability comments for roadmap consideration.
Allow end users to send support requests, receive broadcast notifications and respond to technician-initiated chat sessions from Windows, Mac or Linux devices.
Review the step-by-step installation guide to upgrade from the tray client to user portal.
View support contact and device information:
Send a support request with drag-and-drop attachments:
Receive broadcast notifications from Naverisk Users:
Chat with End-users (Please note that only a technician can initiate a chat session):
Implemented a redesigned ticket scheduling engine to handle changes to ticket recurrence, significantly boosting reliability and efficiency. This upgrade also fixes an issue where editing recurring monthly jobs caused the first scheduled date to be skipped.
Changed User Chat keyboard shortcuts to improve chat interface predictability and dependability.
Changed scripting UI keyboard shortcuts to improve scripting interface predictability and dependability.
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