Naverisk 2024 R4 – Release Notes

Welcome to Naverisk 2024 R4

Naverisk 2024 R4 delivers improvements in two of the most important aspects for IT service delivery, security and service quality.

‍

3rd Party Software, Real Time Reporting & Updates

New 3rd party software update engine (based on Winget) to ensure accurate reporting and update management across installed 3rd party software in real time.

3rd Party Software, Scheduled Updates

Added functionality to automate 3rd party software updates using the Scheduler.

Tickets Grid, “Waiting On” Status

Introduced a new ticket status, "Waiting On," to improve IT service quality.  Easily identify open tickets and the next step (“waiting on us” or “waiting on contact”).  The foundation of upcoming ticket SLA management improvements.

Automation Rules, New Engine

A new automation rules engine for improved reliability when matching configured ticket criteria with accelerated validation for “chained rules”.

Windows Agent Stability

Improved Windows Agent stability and reliability.

‍

‍

Routine Store: Quick access

Added a shortcut to the Routine Store in the quick access section, located in the top-right corner of Naverisk.

Other performance, stability & quality improvements

• Fixed: Changes made via the Script Pack editing tool are now correctly saved

• Fixed: The Description field of the Run Script Pack modal now displays all characters, including quotation marks

• Fixed: Remote Control filter of Device Grid will only return matching devices

• Fixed: Deleted groups no longer appear in the User tab

• Fixed: Project owners’ information will persist after Naverisk upgrades and restarts

• Fixed: Device type filter of Device Grid will only return matching devices

• Fixed: Renamed activity filter to match feature (“public reply” renamed “email”)

‍

‍