2022 R1 Release Summary

2022 R1 Release Summary

2022 R1 Release Summary

Naverisk 2022 R1 features workflow improvements and a range of performance, stability and quality updates.

Here is a summary update of the main feature improvements. Detailed release notes will be sent out with the upgrade.

Third party updates supported on Windows 10, Windows 11 and Server 2022 devices

Via an extension to our Microsoft Winget integration, Naverisk now support the management of third-party updates to Windows 10, Windows 11 and Server 2022 devices.

Software management – target device visibility

More verbose information regarding the target clients and devices when performing software management tasks.

Software management – automated ticketing

The ability to create tickets for audit and billing purposes. Individual tickets will be created for each client listing all devices having updates applied.

Software management – automated emails

Ability to send an email to the software management task initiator (populated by default) or any other email address listing all clients and devices undergoing software management tasks.

Device management – new OS details column (e.g Windows 10 & 11 versions)

Introduction of a new OS column in the devices grid to allow granular filtering of OS versions for real time or scheduled automation.

Other updates and improvement’s

Task Manager refresh
The current list position in the task manager is maintained after a UI refresh.

MSI installer improvements
Improvements in the MSI installer in the following areas:

  • Repair
  • Uninstall
  • Rebuild

Mac agent stability improvements

Xero integration stability improvements

Performance and stability improvements

For a full list of new features and changes, you can download the full release notes from the link below.

Deliver world-class IT services with Naverisk.

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

2021 R2 Release Notes

2021 R2 Release Notes

2021 R2 Release Notes

Refined UI for more speed and precision

The latest release of Naverisk continues to make the application more intuitive with greater control over the devices and clients you manage. The aim here is to provide faster access to the tools you use most, for a better user experience.

Below we highlight some key features of this update, click here for the full release notes.

Devices Tab Upgrade

The devices section is one of the most active areas in Naverisk so we have given it an upgrade, with two new tabs to help bridge some of the functionality gaps of the past.

A new Software tab gives an overview of all applications installed at the device or client level. This section will make it easier to locate a specific version of software and make changes to any devices with it installed.

For example, a faulty version of a software has been exposed with vulnerabilities. Do a query with the new Quick Search bar to locate and update all workstations with the rogue version.

Winget for Updates

Naverisk is now using Microsoft Winget to manage software installed on Windows 10 and 11 Devices. If the Windows 10 device does not have the Winget already, Naverisk will install it to the selected device first.

Patching has a new home!

The Patching tab has been moved from the menu to a handy tab in the Devices section. This change was based on user data and feedback as devices and patching are normally used in succession, so it is more intuitive to have them in the same location with many tasks interconnected.

The new tab has all the same functions a before, but now in a more readily accessible location.

Global Quick Search

We’ve expanded the Ticket and Device quick search bar to include Software which will take you straight to the new tab in devices. This new search will allow you to quickly type a name and/or version of an application to check the status and make changes to clients devices where required.

You will find it now located in the top left of Naverisk, which should help speed up your workflow.

Device Statuses

In keeping with usability refinements, the 3 active device statuses have been renamed, to make things clearer for the technician.

Online: Agent is Connected and up to date

Maintenance Mode: Agent is in Maintenance Mode

Offline: Agent is Disconnected

Find a full list of agent statuses in the release notes below.

Custom Reports

We added an RTF output to all Custom Reports which will improve the compatibility and editing options. New custom reports created after the release of R2 will automatically be available as RTF documents also.

This is a quality-of-life upgrade requested by users.

Task Manager UI

The size of the task manager dialogue box has been increased for easier handling. We also added a restart services option to the services dropdown menu and a new view to let users filter on all running services, stopped services and stopped automatic services.

Other improvements

Outside of the features listed above, there are a raft of improvements across the entire application:

  1. OS Device Types for Windows 11 and Server 2022
  2. Dashboard added to the NEW button
  3. Classic theme removed, all user to standard UI
  4. Description field of grid character count increased
  5. Breadcrumb display for SNMP devices
  6. Reformat time lapse in Devices page

For a full list of new features and changes, you can download the full release notes from the link below.

Deliver world-class IT services with Naverisk.

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

2020 R3 Release Notes

2020 R3 Release Notes

2020 R3 Release Notes

Hot on the heels of our 2020 R2 release comes R3!

We are proud and excited to announce the 2020 R3 release!
Due to overwhelming demand the decision was made to primarily focus 2020 R3 on completing Naverisk’s PSA billing automation capabilities.

(Note: Naverisk 2021 R1 will, in turn, be primarily focused RMM updates and improvements).

With the introduction of an Invoicing Report, Service Catalogue and a Recurring Service Agreement, Naverisk now offers a complete MSP billing automation platform for not only MSP services, but 3rd party products as well (such as M365, or managed AV).

MSP billing agreements now supported:

  • AYCE User
  • AYCE Device
  • Block Time
  • Term
  • Time and Materials
  • Recurring Service (new)
We have a large number of MSP partners running PSA tools integrated with Naverisk. The completion of our MSP billing automation capabilities will allow these partners to realize the cost savings and efficiencies of running a single all-in-one RMM, Service Desk and PSA platform.

Service catalogue

Addition of a master catalogue of all services supplied by your MSP business. Use these services in recurring agreements to automate billing for such. Each service will have the following attributes:

  • Service name
  • Service description
  • Type – five options: Hardware, Software, SaaS, HaaS or IT Service
  • Vendor – Customizable list of suppliers (see Settings section)
  • Buy price – cost of service (used to calculate agreement profitability)
  • Payment term – Frequency of payment to vendor (used to calculate agreement profitability).

New agreement – recurring service

Ability to automate invoicing for recurring services (e.g. fixed fee services, 3rd party services, M365 licenses, etc). Including auto calculation of profitability on a per agreement basis. Note that recurring service agreements can only be associated to one type of service.

Ticket and note billing statuses, queues & workflows

Introduction of ticket and note billing statuses and ticket billing queues. Easily review, update and approve billable time or expense notes in tickets. Tickets listed in the billing queue will automatically clear as billable notes are invoiced in Xero, QuickBooks or marked as invoiced in Naverisk.

Note billing statuses, set manually, as follows:

  1. Billable or Non-Billable
  2. Ready to Invoice or Not Ready to Invoice
  3. Invoiced or Not Invoiced
Ticket billing statuses are automatically set by note billing statuses, as follows:
  1. Non-billable – ticket only includes non-billable notes
  2. Reviewable – ticket includes billable notes which have not been set as ready to invoice
  3. Ready to invoice – ticket includes billable notes which have all been set to ready to invoice
  4. Partially invoiced – ticket includes a mix of already invoiced billable notes and billable notes marked as ready to invoice
  5. Invoiced – ticket includes billable notes which have all been invoiced
Tickets marked as non-billable, or invoiced, will not show in the new billing queue.

Invoice report

Consolidate all your client agreements into one invoice report view for export into Xero or Quickbooks, via existing integrations. Includes the ability to include billing information for 3rd party services, including the upcomming Naverisk data protection platform. Invoice reports will display the following note and agreement attributes:

AYCE per User
Description – Agreement’s Description
Quantity – Agreement’s user count
Unit Price – Agreement’s sell price
AYCE per Device
Description – Agreement’s description
Quantity – Agreement’s device count
Unit Price – Agreement’s sell price
Recurring Service
Description – Agreement’s description
Quantity – Agreement’s quantity
Unit Price – Agreement’s sell price
Block
Description – Agreement’s description
Quantity – Agreement’s purchased hours
Unit Price – Agreement’s cost per hour
Term
Description – Agreement’s description
Quantity – Agreement’s purchased hours
per selected frequency
Unit Price – Agreement’s cost per hour
Time & Material
Description – Ticket ID, note type, note
description
Quantity – Notes quantity (time or
quantity)
Unit Price – Notes cost per hour
AYCE per user, AYCE per device and recurring service agreements will be included in an invoice report when the report’s date range coincides with the agreement start and end date. Whenever one of the above agreements is active within a report’s date range that agreement will be included in the invoice report in one of the following ways:
  • Whole month will be included in full
  • Days will be counted separately as Pro Rata

Ticket activity interface improvements

Added:

(i) Agreement description into the note UI to ensure technicians select the right agreement
(ii) Checkboxes in notes allowing technicians to mark time and expense notes as ready to invoice
(iii) Select / clear all and billing related filters to the notes filter drop down.

Agreement financial information & profitability reporting

Added a financial details section to all agreements. This includes the fields required to calculate the agreement value and profitability.

Agreement financial information – role based access controls

Added a new user group and role based rights to limit specific users from editing/viewing client and agreement financial Information.

Warranty and lease expiry date views

Added warranty and lease expiry date column’s to the device grid, allowing easy viewing and sorting of devices by warranty and lease expiry dates.

Performance, stability & quality improvements

On top of the features in 2020 R3 we have focused on fixing bugs and improving the general performance of Naverisk. Including, but not limited to:

  • Improved: Ticket queues. Ability to save column selections on a per queue basis
  • Improved: Proxy server support. Ability to use remote control methods behind proxy servers
  • Improved: Updated the client page to show the sum of AYCE per device agreements’ device count
  • Improved: Added support for special characters in script file names: +#&
  • Fixed: Raising a ticket from the user chat dialog box
  • Fixed: Client’s primary point of contact information to be copied to the client’s secondary point of contact
  • Fixed: Passive device names not showing correctly in breadcrumbs
  • Fixed: Removing fully consumed block agreements from the list of agreement available in time and expense notes
  • Fixed: Removed inactive term agreements from the list of agreement available in time and expense notes
  • Fixed: Scheduling page’s jump to week button is not correctly advancing the calendar, in some cases
  • Fixed: Scheduling page’s calendar was not showing the corresponding day of the week, in some cases
  • Fixed: Saving a ticket without job estimate
  • Fixed: Changes to contact name were not reflected correctly in time notes, in some cases
  • Fixed: Restored the email detachment link
  • Fixed: Linux advanced agents creating large HistoricalDataStore directories, in some cases
  • Fixed: Linux drives displayed as C:\, instead of the actual name of drive, in some cases

You will love the Naverisk experience. Try us today!

2020 R2 Release Notes

2020 R2 Release Notes

2020 R2 Release Notes

Naverisk RMM & PSA rapid release program now in play.

We are proud and excited to announce the 2020 R2 release!
Background – we made a significant development commitment in our 2020 R1 release to refactor backend services and components to:

  • Improve overall platform quality.
  • Allow us to ship faster, more agile, releases.

We will now be shipping major releases approximately every two months, with minor releases and hot fixes shipping as required.

We value feedback on our roadmap! Our Forum (https://forum.naverisk.com) is the place to share feature requests, or usability comments, for roadmap consideration.

Authentication / 2FA security improvements

The following authentication methods are now supported:

  1. Username + password.
  2. Username + 2FA.
  3. Username + 2FA + pin.
  4. Username + password + 2FA.

Script pack editor – in app

Scripting is a strength of Naverisk and is one of the key tools to deliver IT services automation. 2020 R2 adds the ability to easily (and quickly) edit and save script packs “in app”.

Multiple technicians / users on a ticket

2020 R2 allows the addition of secondary user(s) to tickets. Naverisk Users can now add other technicians to tickets and create ticket views showing tickets they are assigned to, or marked as secondary users.

Naverisk administrators can choose to activate this feature from the settings page. It can be configured to allow one, or multiple, secondary users as needed.

Key benefits:

  • Team based management of tickets.
  • Ability to “follow” a ticket by adding yourself as a secondary user.

Ticket due date

Control delivery dates for key tickets and tasks with due dates. Tickets can be sorted and filtered by due date in the ticket grid. Sets the platform for agreement based SLA’s, where ticket response and completion SLA’s drive ticket due dates.

Other improvements

You asked, we listened.

On top of the new headline features in 2020 R2 we have delivered a significant number of quality and performance improvements across the Naverisk platform.

  1. User interface improvements.
  2. Creating a ticket creates a new ticket for the client selected/open in the “client tree”.
  3. Exiting a ticket will prompt the user to save any entered text.
  4. Client deletion process, added extra validation, requiring the user to type the name of the client to be deleted.
  5. Removing the Assigned User in a ticket will now automatically change the ticket status to Unassigned.
  6. Changing a ticket status to Unassigned will now automatically remove the Assigned User.
  7. File explorer performance and stability.
  8. Scheduling a device restart will now write an event to the device audit log.
  9. Remote Control will now always return the correct status after a new agent install.
  10. Antivirus, Firewall and Antispyware columns will now be sorted by status first and then alphabetically.
  11. Uploading files larger than the configured upload limit will now show an error message.
  12. Security centre monitoring, addressed reporting issues on Windows 10 build 2004.
  13. Service desk and device table/grid sort performance and stability.
  14. Documents, addition of metadata (document creation date, last saved date, etc).
  15. Various performance and quality improvements across the platform.

Deliver world-class service with Naverisk:

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

Deploying and Monitoring ESET Security from Naverisk

Deploying and Monitoring ESET Security from Naverisk

Deploying and Monitoring ESET Security from Naverisk

This article covers how to deploy ESET endpoint applications to devices using Naverisk, monitor that the ESET service is running, and configure alerts to be sent from the ESET console to generate tickets in Naverisk.

 

Note that this guide is only applicable to enterprise and MSP versions of ESET products managed from ESET Security Management Center or ESET Cloud Administrator. Stand alone or consumer versions cannot be deployed or monitored by Naverisk.

Deploying ESET to devices

Deploying ESET security applications in a managed environment requires installing both the ESET management agent and the desired endpoint application. You can either install the ESET management agent, then deploy the endpoint application from the ESET console, or you can install them both together.

A script pack is available that will deploy both the ESET management agent and endpoint application to any compatible Naverisk device. The script pack will check a device to see if ESET is currently installed, and will install it if not present. This script can be run on demand, or triggered using a scheduled task.

If not already available in your Naverisk console, download the ESET Installer Kit script pack from the Routine Store. In Naverisk, go to Settings > Script Packs and click Upload Script Packs to import the ESET script pack. This would normally be imported to the top level of your Client Tree, so that it is available to devices at all your clients.

Before deploying the script pack, you must create a deployment package from the ESET management console, and add the deployment link to the script pack parameters. The deployment will fail if the link is not set in the script pack.

  1. Log into the ESET Security Management Center or ESET Cloud Administrator console.
  2. From the left-hand panel, select Installers.
  3. Click on Create Installer, then select Live Installer
4. Select your package contents, ensuring Security Product is ticked.
5. Select your License
6. Select Product version
7. Accept the EULA (steps may differ based on product).

You may also tick Use AV Remover under Advanced, if you wish to automatically remove a previous AV product. Click Finish.

8. Select the “Show Download Link” option and copy the link to the notepad, using the Copy button.
9. In Naverisk, edit the script pack, and paste the download link under Parameters
Save the script pack. It is now ready for use.

Monitoring the ESET Service

A Device Role may be used to monitor the endpoint application service to raise an alert should the service stop running. Because a number of different ESET endpoint applications are available for use, you will need to create a specific Device Role for each application that you have deployed, and assign this to the appropriate devices.

To create a Device Role to monitor the ESET application service, under: Settings > Device Roles select New Role. Under Monitored Services click Add.

Select a device that has the required ESET endpoint application installed. Browse through the list of services to find the ESET application service, and set Notify When to Stopped.
Save the Device Role and apply it to the required devices.

Configuring Alerts

ESET endpoints applications communicate directly to the ESET console when events such as threats being detected occur. It is easy to configure the console to send these alerts to Naverisk so that your AV monitoring/alerting can be consolidated in one location.

In the ESET console, click on the Notifications tab. This will display a list of available alert notifications.

Edit each notification as required, and add your Naverisk support email address to the list of configured email addresses. Click Save when finished.
Once configured, whenever an event is received by the ESET console, an email will be sent to Naverisk that will raise a support ticket. This frees your engineers from having to monitor the ESET console as well as Naverisk for AV alerts.

Automate your service delivery with Naverisk:

Naverisk is an all-in-one RMM, Service Desk & PSA solution for MSPs and IT Professionals.

From monitoring and device management to ticketing and billing, Naverisk removes the need for running multiple programs.

Take advantage of Naverisk’s powerful automation features with a FREE demo today!

You will love the Naverisk experience. Try us today!