2022 R3 Release Notes

2022 R3 Release Notes

2022 R3 Release Notes

Welcome to Naverisk 2022 R3

Naverisk is a complete, all-in-one, RMM & Service Desk / PSA platform that helps MSP’s and IT professionals to easily monitor and automate IT services and operations.

We value feedback on our roadmap! Our Forum (https://forum.naverisk.com) is the place to share feature requests or usability comments for roadmap consideration.

Service catalogue, service bundles

Ability to combine individual services into bundles to optimize your IT services billing.

Service catalogue and bundles, sell price and frequency

Ability to add sell prices and frequencies to service bundles and individual services to set a recommended price.

Recurring agreement, populating sell values

Sell price and sell frequency values of bundles and individual services will conveniently populate on new recurring service agreements to be used as default/recommended sell prices on these agreements.

Sales tickets, user notifications

Email based notifications will be sent to the assigned users of sales tickets when they are created or edited.

RBAC, users and groups permissions

The right to view, edit and create Naverisk Users and Naverisk Groups is now decoupled from existing Settings page permission.

Groups, global

Added the ability to create and maintain a master list of user groups that can be shared across all clients under management.

OAuth 2.0 authentication for Google

Added support for Google email integration, allowing OAuth 2.0 authentication.

Script packs, global

Added the ability to create and maintain a master list of script packs that can be shared across all clients under management.

Script packs, maintenance and management

Added the ability to bulk delete script packs and added last updated information.

Performance, stability & quality improvements

You asked, we listened. On top of all the new features and improvements in R2, we had a major focus on fixing bugs and improving the general performance of Naverisk.

Based on feedback from our users, we have addressed the following bugs:

  • Fixed: Deleted devices will be removed from the Device grid and from the database
  • Fixed: User chat timeline will now be sorted chronologically whatever the time format
  • Fixed: In “Logged In User” column of Device grid, N/A entries will now be a separate type of values
  • Fixed: Updated language entry of device maintenance modal to match option in dropdown
  • Fixed: Renamed project status dropdown
  • Fixed: The “All Available Updates” filter will no longer return previously updated Software
  • Fixed: The email field of scheduled job is now a mandatory field
  • Fixed: Job estimate values of tickets can now be removed/deleted
  • Fixed: Validation has been added to prevent duplicate vendor names
  • Fixed: OS Patch tab of Device page will now display correctly on Safari browsers
  • Fixed: The Exago Installer will now run-on non-English system language
  • Fixed: Tickets opened from home page can now be saved
  • Fixed: Default Ticket attributes configured on User profile will now all populate on new tickets
  • Fixed: Tickets received with incorrect client or ticket ID will create a new unassigned ticket
  • Fixed: Documents can now be saved under sub clients
  • Fixed: Post actions of scheduled jobs will correctly wait for the set amount of minutes
  • Fixed: Opening tickets from My Tickets grid will show the correct path on breadcrumb
  • Fixed: Scheduled Jobs of disabled clients will no longer run
  • Fixed: Client page header will display correctly on smaller screen and minimized browsers
  • Fixed: User chats entries will show chronologically regardless of the different time zones
  • Fixed: Detached Tickets will now open without UI error
  • Fixed: Clicking the save view button will correctly record the grid parameters
  • Fixed: The Delete Selected Devices option of Tickets grid will delete the device attached to the selected tickets
  • Fixed: Devices of disabled Clients and their sub clients will no longer show in the Device grid
  • Fixed: Client Tree will automatically update when creating or deleting a client. No browser refresh required
  • Fixed: Client Tree will automatically update when enabling or disabling a client. No browser refresh required
  • Fixed: A confirmation message will pop when deleting a device set as Network Controller
  • Fixed: Users will no longer be able to see the client status of their own client on the Clients page
  • Fixed: Added validation to prevent removing all users from Full User Right group
  • Fixed: Sorting the Operating System column of the device grid will apply to all pages of results
  • Fixed: Email address of newly created contacts will be displayed in the email column of the contacts grid
For a .pdf version of the release notes, you can download from the button below.

Deliver world-class IT services with Naverisk.

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

2022 R2 Release Notes

2022 R2 Release Notes

2022 R2 Release Notes

Welcome to Naverisk 2022 R2

Naverisk is a complete, all-in-one, RMM & Service Desk / PSA platform that helps MSP’s and IT professionals to easily monitor and automate IT services and operations.

We value feedback on our roadmap! Our Forum (https://forum.naverisk.com/) is the place to share feature requests or usability comments for roadmap consideration.

Client tree expansion

Improved your ability to organize and manage your clients with two additional levels in the client tree.

Links to tickets and devices

Copy and share ticket and device links, making it simpler to collaborate with other Naverisk users.

Script packs, automated emails

Ability to send an email to the script task initiator (populated by default) or any other email recipients, listing all devices running selected scripts.

Script packs, automated ticketing

The ability to create tickets for audit and billing purposes. Individual tickets will be created for each client, listing all devices running selected scripts.

Uninstalling software, automated emails

Ability to send an email to the software management task initiator (populated by default) or any other email recipients, listing all clients and devices undergoing software management tasks

Uninstalling software, automated ticketing

The ability to create tickets for audit and billing purposes. Individual tickets will be created for each client listing all devices having software removed.

Public replies, show email recipients

Public replies (emails) will now automatically populate all recipients of the last email received or sent. Email headers will be displayed in the summary and activity tabs of tickets.

New contact, RBAC

The right to create new contact in Naverisk now has its own permission.

Console, sysnative

Added a new default command to quickly open the sysnative folder from device’s console tab

Ticket status filtering

Added a ticket status filter on the ticket tab of device page to view all ticket statuses (open, closed, archived).

Term agreements, partial hours support

The ability to set term agreements with partial hours.

OAuth 2.0 authentication for Microsoft 365

Added support for Microsoft 365’s modern authentication, allowing OAuth 2.0 authentication.

Agent MSI installer

MSI name has been shortened to improve agent deployment.

Archived projects

New tickets can no longer be added to archived projects and archived projects can no longer be selected in tickets fields.

Searching for software on device page

Removed the need to click “apply” when searching installed software. Pressing the ENTER key will start the software search.

Scheduled jobs, re-enabled behaviour

Re-enabled scheduled jobs will run on the next scheduled date, or when re-enabled within an hour of the last scheduled run.

User notifications, unassigned tickets

Alert recipients will be emailed when new emails, or notes, are added to unassigned tickets.

Tickets, due dates

Added the ability to set ticket due dates in the past.

Performance, stability & quality improvements

You asked, we listened. On top of all the new features and improvements in R2, we had a major focus on fixing bugs and improving the general performance of Naverisk.

  • Fixed: Attached images will no longer disappear from tickets
  • Fixed: Times displayed on completed scheduled job reports will now offset for client time zone
  • Fixed: Previously bulk updated tickets will now be able to be individually updated in ticket UI
  • Fixed: Show installed updates option will be available without having to select an OS patch first
  • Fixed: Time displayed on completed scheduled job will be based on client time zone in all cases
  • Fixed: Column resizing in completed scheduled job
  • Fixed: Disabled contact will no longer be showing in user profile, client’s primary and secondary contacts
  • Fixed: Previously created template will be selectable in new projects
  • Fixed: Graphs in device summary report
  • Fixed: Increased the number of allowed characters in script file names
  • Fixed: Ticket due date/time will no longer be affected by devices on different time zones
  • Fixed: Copied and cloned projects will be showing in the right client
  • Fixed: PNG files will now be selectable from inline image upload of public reply
  • Fixed: Desktop shortcuts will not be created when tray icon checkbox is unticked
  • Fixed: Zendesk integration errors will now show on the integration failure report
  • Fixed: PDF output of device audit detail report will be consistent with all other output versions
  • Fixed: View missing patches button will be displayed on missing patches ticket alerts
  • Fixed: Software filter of device grid will list all software
  • Fixed: Inheritance checkbox and save button will now be showing correctly on client status page (Settings)
  • Fixed: WMI scan will now run at the expected scheduled time
  • Fixed: Multiple agents can now be deployed to unmanaged devices discovered by Naverisk probe
  • Fixed: MSI name has been shortened to allow agent deployment via group policies
For a .pdf version of the release notes, you can download from the button below.

Deliver world-class IT services with Naverisk.

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

2022 R1 Release Summary

2022 R1 Release Summary

2022 R1 Release Summary

Naverisk 2022 R1 features workflow improvements and a range of performance, stability and quality updates.

Here is a summary update of the main feature improvements. Detailed release notes will be sent out with the upgrade.

Third party updates supported on Windows 10, Windows 11 and Server 2022 devices

Via an extension to our Microsoft Winget integration, Naverisk now support the management of third-party updates to Windows 10, Windows 11 and Server 2022 devices.

Software management – target device visibility

More verbose information regarding the target clients and devices when performing software management tasks.

Software management – automated ticketing

The ability to create tickets for audit and billing purposes. Individual tickets will be created for each client listing all devices having updates applied.

Software management – automated emails

Ability to send an email to the software management task initiator (populated by default) or any other email address listing all clients and devices undergoing software management tasks.

Device management – new OS details column (e.g Windows 10 & 11 versions)

Introduction of a new OS column in the devices grid to allow granular filtering of OS versions for real time or scheduled automation.

Other updates and improvement’s

Task Manager refresh
The current list position in the task manager is maintained after a UI refresh.

MSI installer improvements
Improvements in the MSI installer in the following areas:

  • Repair
  • Uninstall
  • Rebuild

Mac agent stability improvements

Xero integration stability improvements

Performance and stability improvements

For a full list of new features and changes, you can download the full release notes from the link below.

Deliver world-class IT services with Naverisk.

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

2021 R2 Release Notes

2021 R2 Release Notes

2021 R2 Release Notes

Refined UI for more speed and precision

The latest release of Naverisk continues to make the application more intuitive with greater control over the devices and clients you manage. The aim here is to provide faster access to the tools you use most, for a better user experience.

Below we highlight some key features of this update, click here for the full release notes.

Devices Tab Upgrade

The devices section is one of the most active areas in Naverisk so we have given it an upgrade, with two new tabs to help bridge some of the functionality gaps of the past.

A new Software tab gives an overview of all applications installed at the device or client level. This section will make it easier to locate a specific version of software and make changes to any devices with it installed.

For example, a faulty version of a software has been exposed with vulnerabilities. Do a query with the new Quick Search bar to locate and update all workstations with the rogue version.

Winget for Updates

Naverisk is now using Microsoft Winget to manage software installed on Windows 10 and 11 Devices. If the Windows 10 device does not have the Winget already, Naverisk will install it to the selected device first.

Patching has a new home!

The Patching tab has been moved from the menu to a handy tab in the Devices section. This change was based on user data and feedback as devices and patching are normally used in succession, so it is more intuitive to have them in the same location with many tasks interconnected.

The new tab has all the same functions a before, but now in a more readily accessible location.

Global Quick Search

We’ve expanded the Ticket and Device quick search bar to include Software which will take you straight to the new tab in devices. This new search will allow you to quickly type a name and/or version of an application to check the status and make changes to clients devices where required.

You will find it now located in the top left of Naverisk, which should help speed up your workflow.

Device Statuses

In keeping with usability refinements, the 3 active device statuses have been renamed, to make things clearer for the technician.

Online: Agent is Connected and up to date

Maintenance Mode: Agent is in Maintenance Mode

Offline: Agent is Disconnected

Find a full list of agent statuses in the release notes below.

Custom Reports

We added an RTF output to all Custom Reports which will improve the compatibility and editing options. New custom reports created after the release of R2 will automatically be available as RTF documents also.

This is a quality-of-life upgrade requested by users.

Task Manager UI

The size of the task manager dialogue box has been increased for easier handling. We also added a restart services option to the services dropdown menu and a new view to let users filter on all running services, stopped services and stopped automatic services.

Other improvements

Outside of the features listed above, there are a raft of improvements across the entire application:

  1. OS Device Types for Windows 11 and Server 2022
  2. Dashboard added to the NEW button
  3. Classic theme removed, all user to standard UI
  4. Description field of grid character count increased
  5. Breadcrumb display for SNMP devices
  6. Reformat time lapse in Devices page

For a full list of new features and changes, you can download the full release notes from the link below.

Deliver world-class IT services with Naverisk.

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

2021 R1 Release Notes

2021 R1 Release Notes

2021 R1 Release Notes

Less admin, more quality work.

The Naverisk 2021 R1 release is a big one.

With the release of the NEW button, bulk management upgrades and SNMP monitoring tickets, you’ll find yourself spending less time on admin, more time on quality work.

With a bumper list of new features and improvements, it’s hard to do all of them service in one set of release notes. Below is a sample of the key features. For full notes click here.

NEW Button in Quick Access

Talk about ease-of-use. The NEW button will allow you to take a range of actions from whatever page you are on.

Located in the Quick Access bar, you’ll now be able to create new tickets, devices, contacts, schedule jobs and more with a single click.

From agreements to services, scripts to automation rules, the NEW button will save you valuable time when taking actions within Naverisk.

Bulk Contact Management

With the new checkboxes and task dropdowns on the Contact page it is now easy to make bulk changes to your Contact list.

Just select the Contacts you want, then edit or delete them as necessary.

Bonus: This also applies to the Scheduling page, with users now able to make bulk updates to Scheduled Jobs statuses and bulk delete Scheduled Jobs.

SNMP Device Monitoring

Ever wanted to raise a Ticket when an SNMP device disconnects? Now you can.

From the Monitoring tab, users can now create a Device-specific OS Template.

New Agent Installer

Your Windows Naverisk agents will now be shown as a trusted app on install. The new agent installer includes a signed MSI installer which will check for an existing NAS.cfg file.

Historical Invoice Reports

The new Invoice Report Download features the ability to download historical reports.

This means that from a Client’s page you can now access any report that has previously been run on that client.

New Column Selector

The Service Desk and Device page grids have undergone a makeover. With the new Column selector, users have the ability to check off which columns they want.

This makes setting up custom grid configurations much faster than before.

Other improvements

Outside of the features listed above, there are a raft of improvements across the entire application:

  1. Device Attribute to Inventory Report
  2. Disk Label / Volume Name
  3. Patching page performance improvements
  4. New expanded Ticket UI
  5. New Service Status for Services
  6. Contact Import update
  7. New Device page UI
  8. Ticket Category Reports
  9. Automation Rule dialogue box improvements
For a full list of new features and changes, you can download the full release notes from the link below.

Deliver world-class IT services with Naverisk.

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!