Welcome to Naverisk 2023 R1

Naverisk is a complete, all-in-one, RMM & Service Desk / PSA platform that helps MSP’s and IT professionals to easily monitor and automate IT services and operations.

We value feedback on our roadmap! Our Forum (https://forum.naverisk.com) is the place to share feature requests or usability comments for roadmap consideration.

Grids, export to csv

Added the ability to export grid results to a CSV file format for additional reporting and filtering capabilities.

Naverisk onsite upgrade, simpler process – Release highlight

We have removed the need to uninstall Naverisk before upgrading to a later version of Naverisk.

Agent upgrade improvements

Changed how the agent sets communications priorities allowing faster installations, Site Controller loads, version checks and increase agent deployment reliability.

Scheduled job, new report period

Added a new report period option to the scheduled job to generate a report with the last calendar month’s data making it easier to schedule your monthly reports.

Global Search, default type

Added a default search type option on the user profile interface to enhance the global search field.

This preference will apply to all pages of the application, except when browsing one of the other search option’s tab.

Tickets, unicode

Added the ability to add emoticons and multilingual characters in ticket interface to increase ways of communicating via Naverisk tickets.

Public API, json and installed software

JSON support
Added JSON content type to all Naverisk public APIs. The XML content type will be retired in 2024. (Section 7 of API guide)

Retrieve installed software via API
Added the ability to return a list of installed software on specific devices or clients. (Section 4.6 of API guide)

Both changes are documented in the API guide below:
API Reference Guide | Naverisk Help Center

Email integration, improved workflow

Updated the email failing route to ensure every email sent to the email integration’s mailbox creates a ticket under the intended client.

Changes are documented in the email integration guide below:
Email Integration | Naverisk Help Center

Device attribute export

The device attributes export file has been updated to include all device attributes.

Term agreement, improved UX

Improved the Term agreement configuration page by automatically updating the current period’s dates when the start date of the agreement is manually changed.

Device and remote-control statuses accuracy

Updated how and when an agent receives/checks device settings to improve device and remote-control statuses.

PowerShell improvement, run as current & system user

Changed how Naverisk will run PowerShell commands and script packs, returning results as well as supporting the ability to run these as current user and system.

Documents, text editor

Content box of the Naverisk Document page will fit in the entire browser to maximize the use of the available space when creating and editing documents.

Performance, stability & quality improvements

You asked, we listened. On top of all the new features and improvements in 23 R1, we had a major focus on fixing bugs and improving the general performance of Naverisk.

• Fixed: Removed the possibility of having a blank sender field
• Fixed: Search options will reflect Naverisk users’ permissions
• Fixed: Special characters will be displayed correctly when used in Naverisk modal titles
• Fixed: Using the tab key will let users scroll through all fields of the New Client modal
• Fixed: Access right to patching page is now correctly assigning user permission
• Fixed: Dissociated access rights to document and tickets to grant permission to one and/or the other
• Fixed: Minimizing two running script pack modal will no longer return an error
• Fixed: Ticket reports can now correctly display special characters and different alphabets
• Fixed: Naverisk console can now run PowerShell as current user
• Fixed: Corrected a typo in the Delete File explorer modal
• Fixed: Buttons in Dashboard will no longer overlap when graph name is very long
• Fixed: Deleting a client included in an automation rule will not delete that automation rule
• Fixed: Buttons in the Expense Type page have been re-aligned to match other Naverisk pages
• Fixed: Windows patches labelled “essentiële update” can now be selected in Scheduled Jobs
• Fixed: Secondary user field will display users as per Client settings configuration
• Fixed: Alert frequently field on alert template page will now only allow up to 5 characters
• Fixed: Backslashes ( \ ) used in the ticket’s trigger field will be displayed correctly in the ticket grid
• Fixed: Date fields used to record device attributes will no longer be converted to the server time zone
• Fixed: Antivirus software status of new devices will now be checked when the device first comes online
• Fixed: SQL passwords are now limited to 100 characters rather 32, except for the sync service
• Fixed: Firewall statuses will correctly be displayed when firewall multilanguage parameter is set to “enabled”
• Fixed: Shortcut to time notes will correctly create a new note in the selected ticket

Deliver world-class IT services with Naverisk.

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

Welcome to Naverisk 2022 R4

Naverisk is a complete, all-in-one, RMM & Service Desk / PSA platform that helps MSP’s and IT professionals to easily monitor and automate IT services and operations.

We value feedback on our roadmap! Our Forum (https://forum.naverisk.com) is the place to share feature requests or usability comments for roadmap consideration.

QuickBooks integration, unmapped agreements

Added the ability to assign a QuickBooks label to all unmapped agreements when creating an invoice in QuickBooks from a Naverisk invoice report.

Client & licensing, client statuses

Added a column to the Client & Licensing grid in order to display the status of clients. This makes it easier to search and look through your client list.

User chat modal, ticket trigger

This will allow the technician to set the trigger of the ticket once raised from the user chat modal.

Tickets, agreement usage

Added an agreement usage counter so technicians can track how much time has already been spent on Block and Term agreements.

Group, un-sharing

Shared groups can now be un-shared to quickly remove users’ permissions and control platform access.

Remote control, disabling remote access services

Native RDP will be showing as disabled when the Windows remote access service is switched off to reflect available RC options accurately.

Software licensing report, dates

The “software licensing” report will now either show the software installed date or first scanned date to show when software were added to a device.

Email integration, tickets

Naverisk will now automatically close transient email-integration-related tickets when connection is restored to reduce the amount of manual work.

Client page, tabs opening

Switching from client to client on the client’s page will not reset to the default tab making easier to compare client details.

Site controller, performance

We have reduced the site controller’s memory and CPU usage during active agent sessions to increase site controller’s overall performance (running more agents for longer).

Performance, stability & quality improvements

You asked, we listened. On top of all the new features and improvements in R4, we had a major focus on fixing bugs
and improving the general performance of Naverisk.

Based on feedback from our users, we have addressed the following bugs:

• Fixed: Removed the possibility of having a blank sender field
• Fixed: Search options will reflect Naverisk users’ permissions
• Fixed: “Click Here” button of email templates will correctly redirect Naverisk users to Naverisk application
• Fixed: Removed unnecessary scroll bars in new service and new bundle modals
• Fixed: Improved resemblance of documents inserted in a public reply
• Fixed: Corrupt data will be excluded to no longer prevent report creation
• Fixed: Users reinstalling agents on devices will not need to manually delete keys from the device’s registry
• Fixed: Users will be redirected to the documents grid after clicking the SAVE button of the document UI
• Fixed: Saving new documents will no longer return an error
• Fixed: Sorting tickets by due date will now be chronological regardless of time format
• Fixed: Client status column of ticket grid will not be displayed without adequate right
• Fixed: Sorting devices by statuses will correctly be grouped across all pages
• Fixed: Edit and delete button of dashboard will not overlap anymore
• Fixed: Removed the unnecessary quotation mark in the RTF version invoice job details title
• Fixed: Email integration validation error messages will only show when errors are detected
• Fixed: Agreement usage in software licensing report will no longer be rounded up
• Fixed: ScreenConnect RC will becomes available after agent restarts
• Fixed: Selecting to create an ical reminder in the ticket UI will create a meeting in the recipients’ calendar
• Fixed: Deleting device roles from sub-client will correctly remove roles from selected Naverisk clients
• Fixed: Deleting ticket categories from sub-client will correctly remove categories from selected Naverisk clients
• Fixed: Deleting ticket job types from sub-client will correctly remove job types from selected Naverisk clients
• Fixed: Deleting ticket sources from sub-client will correctly remove sources from selected Naverisk clients
• Fixed: Deleting job statuses from sub-client will correctly remove job statuses from selected Naverisk clients
• Fixed: Deleting ticket priorities from sub-client will correctly remove priorities from selected Naverisk clients
• Fixed: Deleting expense types from sub-client will correctly remove expense types from selected Naverisk clients
• Fixed: Removed unnecessary validation error message when saving a new ticket
• Fixed: Selected client’s secondary contacts will be displayed correctly in settings page
• Fixed: Client name and client id displayed in email notifications will match the variable selected in the email template
• Fixed: Emails will be correctly sent to all members of a group set from an automation rule
• Fixed: Previous version of documents will be available in the history dropdown field of document UI
• Fixed: Buttons of Script Pack modal will now be fully displayed
• Fixed: QR code display will correctly display when configuring 2fa authentications
• Fixed: Logged-in-user name will be correctly showing in the device details page and device grid
• Fixed: Device owner information will be cleared when moving a device from one client to another
• Fixed: Memory graph of performance tab will steadily display memory usage

Deliver world-class IT services with Naverisk.

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

Welcome to Naverisk 2022 R3

Naverisk is a complete, all-in-one, RMM & Service Desk / PSA platform that helps MSP’s and IT professionals to easily monitor and automate IT services and operations.

We value feedback on our roadmap! Our Forum (https://forum.naverisk.com) is the place to share feature requests or usability comments for roadmap consideration.

Service catalogue, service bundles

Ability to combine individual services into bundles to optimize your IT services billing.

Service catalogue and bundles, sell price and frequency

Ability to add sell prices and frequencies to service bundles and individual services to set a recommended price.

Recurring agreement, populating sell values

Sell price and sell frequency values of bundles and individual services will conveniently populate on new recurring service agreements to be used as default/recommended sell prices on these agreements.

Sales tickets, user notifications

Email based notifications will be sent to the assigned users of sales tickets when they are created or edited.

RBAC, users and groups permissions

The right to view, edit and create Naverisk Users and Naverisk Groups is now decoupled from existing Settings page permission.

Groups, global

Added the ability to create and maintain a master list of user groups that can be shared across all clients under management.

OAuth 2.0 authentication for Google

Added support for Google email integration, allowing OAuth 2.0 authentication.

Script packs, global

Added the ability to create and maintain a master list of script packs that can be shared across all clients under management.

Script packs, maintenance and management

Added the ability to bulk delete script packs and added last updated information.

Performance, stability & quality improvements

You asked, we listened. On top of all the new features and improvements in R2, we had a major focus on fixing bugs and improving the general performance of Naverisk.

Based on feedback from our users, we have addressed the following bugs:

• Fixed: Deleted devices will be removed from the Device grid and from the database
• Fixed: User chat timeline will now be sorted chronologically whatever the time format
• Fixed: In “Logged In User” column of Device grid, N/A entries will now be a separate type of values
• Fixed: Updated language entry of device maintenance modal to match option in dropdown
• Fixed: Renamed project status dropdown
• Fixed: The “All Available Updates” filter will no longer return previously updated Software
• Fixed: The email field of scheduled job is now a mandatory field
• Fixed: Job estimate values of tickets can now be removed/deleted
• Fixed: Validation has been added to prevent duplicate vendor names
• Fixed: OS Patch tab of Device page will now display correctly on Safari browsers
• Fixed: The Exago Installer will now run-on non-English system language
• Fixed: Tickets opened from home page can now be saved
• Fixed: Default Ticket attributes configured on User profile will now all populate on new tickets
• Fixed: Tickets received with incorrect client or ticket ID will create a new unassigned ticket
• Fixed: Documents can now be saved under sub clients
• Fixed: Post actions of scheduled jobs will correctly wait for the set amount of minutes
• Fixed: Opening tickets from My Tickets grid will show the correct path on breadcrumb
• Fixed: Scheduled Jobs of disabled clients will no longer run
• Fixed: Client page header will display correctly on smaller screen and minimized browsers
• Fixed: User chats entries will show chronologically regardless of the different time zones
• Fixed: Detached Tickets will now open without UI error
• Fixed: Clicking the save view button will correctly record the grid parameters
• Fixed: The Delete Selected Devices option of Tickets grid will delete the device attached to the selected tickets
• Fixed: Devices of disabled Clients and their sub clients will no longer show in the Device grid
• Fixed: Client Tree will automatically update when creating or deleting a client. No browser refresh required
• Fixed: Client Tree will automatically update when enabling or disabling a client. No browser refresh required
• Fixed: A confirmation message will pop when deleting a device set as Network Controller
• Fixed: Users will no longer be able to see the client status of their own client on the Clients page
• Fixed: Added validation to prevent removing all users from Full User Right group
• Fixed: Sorting the Operating System column of the device grid will apply to all pages of results
• Fixed: Email address of newly created contacts will be displayed in the email column of the contacts grid

Deliver world-class IT services with Naverisk.

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

Welcome to Naverisk 2022 R2

Naverisk is a complete, all-in-one, RMM & Service Desk / PSA platform that helps MSP’s and IT professionals to easily monitor and automate IT services and operations.

We value feedback on our roadmap! Our Forum (https://forum.naverisk.com/) is the place to share feature requests or usability comments for roadmap consideration.

Client tree expansion

Improved your ability to organize and manage your clients with two additional levels in the client tree.

Links to tickets and devices

Copy and share ticket and device links, making it simpler to collaborate with other Naverisk users.

Script packs, automated emails

Ability to send an email to the script task initiator (populated by default) or any other email recipients, listing all devices running selected scripts.

Script packs, automated ticketing

The ability to create tickets for audit and billing purposes. Individual tickets will be created for each client, listing all devices running selected scripts.

Uninstalling software, automated emails

Ability to send an email to the software management task initiator (populated by default) or any other email recipients, listing all clients and devices undergoing software management tasks

Uninstalling software, automated ticketing

The ability to create tickets for audit and billing purposes. Individual tickets will be created for each client listing all devices having software removed.

Public replies, show email recipients

Public replies (emails) will now automatically populate all recipients of the last email received or sent. Email headers will be displayed in the summary and activity tabs of tickets.

New contact, RBAC

The right to create new contact in Naverisk now has its own permission.

Console, sysnative

Added a new default command to quickly open the sysnative folder from device’s console tab

Ticket status filtering

Added a ticket status filter on the ticket tab of device page to view all ticket statuses (open, closed, archived).

Term agreements, partial hours support

The ability to set term agreements with partial hours.

OAuth 2.0 authentication for Microsoft 365

Added support for Microsoft 365’s modern authentication, allowing OAuth 2.0 authentication.

Agent MSI installer

MSI name has been shortened to improve agent deployment.

Archived projects

New tickets can no longer be added to archived projects and archived projects can no longer be selected in tickets fields.

Searching for software on device page

Removed the need to click “apply” when searching installed software. Pressing the ENTER key will start the software search.

Scheduled jobs, re-enabled behaviour

Re-enabled scheduled jobs will run on the next scheduled date, or when re-enabled within an hour of the last scheduled run.

User notifications, unassigned tickets

Alert recipients will be emailed when new emails, or notes, are added to unassigned tickets.

Tickets, due dates

Added the ability to set ticket due dates in the past.

Performance, stability & quality improvements

You asked, we listened. On top of all the new features and improvements in R2, we had a major focus on fixing bugs and improving the general performance of Naverisk.

• Fixed: Attached images will no longer disappear from tickets
• Fixed: Times displayed on completed scheduled job reports will now offset for client time zone
• Fixed: Previously bulk updated tickets will now be able to be individually updated in ticket UI
• Fixed: Show installed updates option will be available without having to select an OS patch first
• Fixed: Time displayed on completed scheduled job will be based on client time zone in all cases
• Fixed: Column resizing in completed scheduled job
• Fixed: Disabled contact will no longer be showing in user profile, client’s primary and secondary contacts
• Fixed: Previously created template will be selectable in new projects
• Fixed: Graphs in device summary report
• Fixed: Increased the number of allowed characters in script file names
• Fixed: Ticket due date/time will no longer be affected by devices on different time zones
• Fixed: Copied and cloned projects will be showing in the right client
• Fixed: PNG files will now be selectable from inline image upload of public reply
• Fixed: Desktop shortcuts will not be created when tray icon checkbox is unticked
• Fixed: Zendesk integration errors will now show on the integration failure report
• Fixed: PDF output of device audit detail report will be consistent with all other output versions
• Fixed: View missing patches button will be displayed on missing patches ticket alerts
• Fixed: Software filter of device grid will list all software
• Fixed: Inheritance checkbox and save button will now be showing correctly on client status page (Settings)
• Fixed: WMI scan will now run at the expected scheduled time
• Fixed: Multiple agents can now be deployed to unmanaged devices discovered by Naverisk probe
• Fixed: MSI name has been shortened to allow agent deployment via group policies

Deliver world-class IT services with Naverisk.

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

Third party updates supported on Windows 10, Windows 11 and Server 2022 devices

Via an extension to our Microsoft Winget integration, Naverisk now support the management of third-party updates to Windows 10, Windows 11 and Server 2022 devices.

Software management – target device visibility

More verbose information regarding the target clients and devices when performing software management tasks.

Software management – automated ticketing

The ability to create tickets for audit and billing purposes. Individual tickets will be created for each client listing all devices having updates applied.

Software management – automated emails

Ability to send an email to the software management task initiator (populated by default) or any other email address listing all clients and devices undergoing software management tasks.

Device management – new OS details column (e.g Windows 10 & 11 versions)

Introduction of a new OS column in the devices grid to allow granular filtering of OS versions for real time or scheduled automation.

Other updates and improvement’s

Task Manager refresh
The current list position in the task manager is maintained after a UI refresh.

• Repair
• Uninstall
• Rebuild

Mac agent stability improvements

Xero integration stability improvements

Performance and stability improvements

You will love the Naverisk experience. Try us today!