Naverisk 2019 R1 features increased Linux & Mac functionality + more

Naverisk 2019 R1 features increased Linux & Mac functionality + more

Naverisk 2019 R1 is here and it is packed full of performance improvement and new features designed to save you time and money!

In 2018 we released a number of major updates to Naverisk, including the new User Interface, SSH access and the Business Intelligence system. For the first release of 2019 we wanted to go back to basics, improving how Naverisk performs for MSPs and IT Pros.

We’re excited about all the changes. For a full list of improvements, new features and bug fixes see the 2019 R1 Release Notes.

 

Linux Patch Management

We know that a lot of you have been waiting for this one! Now you can easily patch and support your Linux agents on demand, or even as an automated task.

 

Copying Scheduled Jobs

If you’ve found yourself re-creating scheduled jobs across multiple clients you’re going to love this. Now you can simply copy scheduled jobs across clients, saving you a heap of time in the process!

 

e-automate Integration Upgrade

If you’re using e-automate you can now automatically sync your customers and contacts straight across to Naverisk.

 

Device Type filters in Patching tab

You can now use device type filtering on the patching page. This will help you quickly find patches for a specific OS e.g. Windows 10 devices / Ubuntu devices.

 

Ticketing upgrades

Improve your service with upgraded ticketing functionality. A new “Last Contacted” column has been added to the ticket view, helping you understand when the user assigned to the ticket was last contacted. We’ve also upgraded the ticket source automation, meaning that tickets raised from an alert or tray client will automatically have their source set.

 

Device Performance charts

Make sure to check out the new Device Performance charts. The new interface gives you better clarity when analysing devices in real time.

 

Script Pack upgrades

Just like for Windows, you can now use devices roles on Mac & Linux machines to run monitored script packs!

 

Contact overhaul

Throughout Naverisk, People has been renamed to Contacts and Contacts have been added into the Client screen. This means you can now view client specific information from a single screen!

 

New Knowledge Base

The Naverisk Knowledge Base has undergone an overhaul! The new layout is much more user-friendly and easily searchable. You can find our Knowledge Base in the icon on the bottom left hand of the Navigation Bar (the icon is now featured in the main navigation, instead of the previous bubble)

 

25+ Bug Fixes

You asked, we listened. Based on feedback from our users we fixed over 25 bugs in this release. We love new features just as much as the next person, but we’re also committed to making sure that the core product keeps improving and enabling you to provide better service to your clients. For this reason every release of Naverisk addresses a number of bugs and general performance improvements.

 

Many of the features in this release were built as requested by our community. Keep the feedback coming and we’ll keep on improving to help MSPs and IT service professionals work quicker, smarter and more effectively!

For full technical release notes see here.

You will love the Naverisk experience. Try us today!

Naverisk 2018 R4 introduces new SSH Device Management + more exciting features

Naverisk 2018 R4 introduces new SSH Device Management + more exciting features

We are always excited to release new features and improvements that will help you be more efficient in your IT service delivery. In December 2018 we successfully delivered our fourth major release of 2018. Naverisk 2018 R4 is packed with new RMM, PSA and Service Desk functionality, as well as some exciting performance and quality improvements.

Here’s a very quick overview of some of the improvements:

 

SSH Device Management

Naverisk now supports SSH access to agentless devices (switches, routers, firewalls, printers etc.)

 

Device Management Tasks – Real Time Performance Improvements

Experience major performance improvements in on-demand Device tasks:

  • Task Manager
  • Services & Processes
  • File Explorer
  • Command Line (including PowerShell)

 

Security Hub View

“Out of the box” Security Views showing the status of key security components (AV, Patching, FW, Malware), enabling easy security risk management across managed Devices

 

PSA Business Intelligence Extensions

Extension of the newly released Naverisk Business Intelligence engine to include reporting and dashboard capabilities based on Client Agreements and Technician Activity. Examples:

  • Client profitability, reports and dashboards
  • Technician utilization, reports and dashboards
  • Agreement profitability, reports and dashboards

 

Many of the features in R4 were built as requested by our partner community. So keep the feedback coming and we’ll keep on improving to help MSPs and IT service professionals work quicker, smarter and more effectively!

For a full list of the 2018 R4 release notes see here.

 

What’s coming up in 2019?

The team are hard at work on the next release. Here’s a sneak peek at some of the improvements that 2019 R1 holds:

 

  • Linux patching automation
  • Linux – SSH access
  • Protocol tunnelling to agentless devices – example Fujitsu RAID https://127.0.0.1:3172/ssm/#
  • Patch Management workflow improvements – copy Patching Jobs across clients, search and filter by Device Type, etc
  • Scheduled Jobs – easy copying and inheritance of Scheduled Jobs across multiple clients
  • e-automate integration improvements – further improvements in the 2-way integration
  • User interface upgrade – more improvements in usability across the entire RMM & PSA feature set

You will love the Naverisk experience. Try us today!

Naverisk 2018 R3 RMM & PSA has been released

Naverisk 2018 R3 RMM & PSA has been released

Naverisk 2018 R3 was successfully released in October and is a fundamental platform upgrade.

The third major release of the year is packed with new RMM, PSA, and Service Desk functionality and performance updates. 

 

New User Interface!

The new user interface creates a platform for continual improvement across all IT service workflows and automation capabilities in Naverisk.

 

IT Services Business Intelligence

The flagship feature of R3 is the powerful “drag and drop” Business Intelligence and reporting engine, allowing the extraction of key IT service business insights (client profitability, technician utilisation, etc.) with just a few clicks. Watch the video of the new Business Intelligence ExpressView here.

 

+ More

These are substantial improvements, but there are more in R3:

  • New ticketing & automation workflows.
  • Project management improvements and templates.
  • New Zendesk integration.
  • Xero and QuickBooks’s integration improvements.
  • e-automate 2-way integration upgrade.
  • 60+ performance and stability improvements.

 

Many of the improvements and features in R3 have been built, as requested, by Naverisk’s active partner community and will help MSPs and IT service professionals work quicker, smarter and more effectively. You can see the full 2018 R3 release notes here.

You will love the Naverisk experience. Try us today!

Huge upgrade coming! Naverisk 2018 R3 is on its way.

Huge upgrade coming! Naverisk 2018 R3 is on its way.

When we (re)took ownership of Naverisk in December 2017, we made a commitment to deliver the best IT services automation platform on the market to our partners.

Our determination and commitment to do so remains unwavering!

As such, we are super excited to announce the pending release of Naverisk 2018 R3, click to see the highlights here.

 

Business Intelligence & Reporting Engine Upgrade!

Delivering beautiful drag and drop dashboards and reports from a completely new reporting and BI (Business Intelligence) engine.

This upgrade turns our reporting and BI dashboards into a competitive strength for our partners!

 

User Interface Upgrade

An upgrade to Naverisk’s User Interface to improve navigation and usability.

 

Project Management Improvements & Templates

Create reusable, standardised, IT services Project Templates.

 

ECi e-automate 2-Way Integration Upgrade

An upgrade to the existing e-automate integration to provide full “2-way” round trip ticketing.

 

Zendesk Integration

A brand new Zendesk integration.

 

The contribution from our partners in the Naverisk forum is a HUGE part of our roadmap development process – we are appreciative of all our partners for contributing.

Please let us know if you have any questions, or if we can be of assistance in any way at all. We will keep you updated.

Naverisk 2018 R3, click to see the highlights here.

You will love the Naverisk experience. Try us today!

Naverisk 2018 R2 Release

Naverisk 2018 R2 Release

Today, we are excited to announce that Naverisk 2018 R2 is ready. 

It’s been a hectic few months as we ramp up Naverisk to deliver on its potential. The good news is that progress has been solid!

 

Naverisk 2018 R2 Release

This is a key release and demonstrates CEO Jon Kalaugher’s commitment a pioneering charge, delivering a world class product and to rapid innovation and product improvements.

We are excited to be delivering a host of new features and improvements across the Naverisk platform in R2 including:

  • New Project Management capabilities.
  • A key upgrade to the File Explorer.
  • Network bandwidth monitoring and alerts.
  • More personalisation with customised Email Templates (for Cloud).
  • OS Template export / import to save you time.

Please see Naverisk 2018 R2 release notes for the full detail.

Many of these features have been built as requests by Naverisk’s active partner community and will help MSPs and IT service providers work quicker, smarter and more effectively.

 

Naverisk 2018 R3 Roadmap

We will be sharing more details of what you can expect in R3 in the next few weeks.

A key feature of R3 being a new user interface (finally!). Get a sneak peek here.

The new user interface creates a platform for us to continually improve the IT service workflows and automation capabilities in Naverisk.

Since purchasing Naverisk in December 2017, Jon has continued to invest significantly in Naverisk’s growth, doubling the size of the development team, and restructuring for growth, and to provide better partner value and experiences.

“We will continue to drive the innovation that MSPs are crying out for. With a fantastic team and partners globally, Naverisk continues from strength to strength ”
Jon Kalaugher, Naverisk CEO

You will love the Naverisk experience. Try us today!