2021 R1 Release Notes

2021 R1 Release Notes

2021 R1 Release Notes

Less admin, more quality work.

The Naverisk 2021 R1 release is a big one.

With the release of the NEW button, bulk management upgrades and SNMP monitoring tickets, you’ll find yourself spending less time on admin, more time on quality work.

With a bumper list of new features and improvements, it’s hard to do all of them service in one set of release notes. Below is a sample of the key features. For full notes click here.

NEW Button in Quick Access

Talk about ease-of-use. The NEW button will allow you to take a range of actions from whatever page you are on.

Located in the Quick Access bar, you’ll now be able to create new tickets, devices, contacts, schedule jobs and more with a single click.

From agreements to services, scripts to automation rules, the NEW button will save you valuable time when taking actions within Naverisk.

Bulk Contact Management

With the new checkboxes and task dropdowns on the Contact page it is now easy to make bulk changes to your Contact list.

Just select the Contacts you want, then edit or delete them as necessary.

Bonus: This also applies to the Scheduling page, with users now able to make bulk updates to Scheduled Jobs statuses and bulk delete Scheduled Jobs.

SNMP Device Monitoring

Ever wanted to raise a Ticket when an SNMP device disconnects? Now you can.

From the Monitoring tab, users can now create a Device-specific OS Template.

New Agent Installer

Your Windows Naverisk agents will now be shown as a trusted app on install. The new agent installer includes a signed MSI installer which will check for an existing NAS.cfg file.

Historical Invoice Reports

The new Invoice Report Download features the ability to download historical reports.

This means that from a Client’s page you can now access any report that has previously been run on that client.

New Column Selector

The Service Desk and Device page grids have undergone a makeover. With the new Column selector, users have the ability to check off which columns they want.

This makes setting up custom grid configurations much faster than before.

Other improvements

Outside of the features listed above, there are a raft of improvements across the entire application:

  1. Device Attribute to Inventory Report
  2. Disk Label / Volume Name
  3. Patching page performance improvements
  4. New expanded Ticket UI
  5. New Service Status for Services
  6. Contact Import update
  7. New Device page UI
  8. Ticket Category Reports
  9. Automation Rule dialogue box improvements
For a full list of new features and changes, you can download the full release notes from the link below.

Deliver world-class IT services with Naverisk.

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

2020 R3 Release Notes

2020 R3 Release Notes

2020 R3 Release Notes

Hot on the heels of our 2020 R2 release comes R3!

We are proud and excited to announce the 2020 R3 release!
Due to overwhelming demand the decision was made to primarily focus 2020 R3 on completing Naverisk’s PSA billing automation capabilities.

(Note: Naverisk 2021 R1 will, in turn, be primarily focused RMM updates and improvements).

With the introduction of an Invoicing Report, Service Catalogue and a Recurring Service Agreement, Naverisk now offers a complete MSP billing automation platform for not only MSP services, but 3rd party products as well (such as M365, or managed AV).

MSP billing agreements now supported:

  • AYCE User
  • AYCE Device
  • Block Time
  • Term
  • Time and Materials
  • Recurring Service (new)
We have a large number of MSP partners running PSA tools integrated with Naverisk. The completion of our MSP billing automation capabilities will allow these partners to realize the cost savings and efficiencies of running a single all-in-one RMM, Service Desk and PSA platform.

Service catalogue

Addition of a master catalogue of all services supplied by your MSP business. Use these services in recurring agreements to automate billing for such. Each service will have the following attributes:

  • Service name
  • Service description
  • Type – five options: Hardware, Software, SaaS, HaaS or IT Service
  • Vendor – Customizable list of suppliers (see Settings section)
  • Buy price – cost of service (used to calculate agreement profitability)
  • Payment term – Frequency of payment to vendor (used to calculate agreement profitability).

New agreement – recurring service

Ability to automate invoicing for recurring services (e.g. fixed fee services, 3rd party services, M365 licenses, etc). Including auto calculation of profitability on a per agreement basis. Note that recurring service agreements can only be associated to one type of service.

Ticket and note billing statuses, queues & workflows

Introduction of ticket and note billing statuses and ticket billing queues. Easily review, update and approve billable time or expense notes in tickets. Tickets listed in the billing queue will automatically clear as billable notes are invoiced in Xero, QuickBooks or marked as invoiced in Naverisk.

Note billing statuses, set manually, as follows:

  1. Billable or Non-Billable
  2. Ready to Invoice or Not Ready to Invoice
  3. Invoiced or Not Invoiced
Ticket billing statuses are automatically set by note billing statuses, as follows:
  1. Non-billable – ticket only includes non-billable notes
  2. Reviewable – ticket includes billable notes which have not been set as ready to invoice
  3. Ready to invoice – ticket includes billable notes which have all been set to ready to invoice
  4. Partially invoiced – ticket includes a mix of already invoiced billable notes and billable notes marked as ready to invoice
  5. Invoiced – ticket includes billable notes which have all been invoiced
Tickets marked as non-billable, or invoiced, will not show in the new billing queue.

Invoice report

Consolidate all your client agreements into one invoice report view for export into Xero or Quickbooks, via existing integrations. Includes the ability to include billing information for 3rd party services, including the upcomming Naverisk data protection platform. Invoice reports will display the following note and agreement attributes:

AYCE per User
Description – Agreement’s Description
Quantity – Agreement’s user count
Unit Price – Agreement’s sell price
AYCE per Device
Description – Agreement’s description
Quantity – Agreement’s device count
Unit Price – Agreement’s sell price
Recurring Service
Description – Agreement’s description
Quantity – Agreement’s quantity
Unit Price – Agreement’s sell price
Block
Description – Agreement’s description
Quantity – Agreement’s purchased hours
Unit Price – Agreement’s cost per hour
Term
Description – Agreement’s description
Quantity – Agreement’s purchased hours
per selected frequency
Unit Price – Agreement’s cost per hour
Time & Material
Description – Ticket ID, note type, note
description
Quantity – Notes quantity (time or
quantity)
Unit Price – Notes cost per hour
AYCE per user, AYCE per device and recurring service agreements will be included in an invoice report when the report’s date range coincides with the agreement start and end date. Whenever one of the above agreements is active within a report’s date range that agreement will be included in the invoice report in one of the following ways:
  • Whole month will be included in full
  • Days will be counted separately as Pro Rata

Ticket activity interface improvements

Added:

(i) Agreement description into the note UI to ensure technicians select the right agreement
(ii) Checkboxes in notes allowing technicians to mark time and expense notes as ready to invoice
(iii) Select / clear all and billing related filters to the notes filter drop down.

Agreement financial information & profitability reporting

Added a financial details section to all agreements. This includes the fields required to calculate the agreement value and profitability.

Agreement financial information – role based access controls

Added a new user group and role based rights to limit specific users from editing/viewing client and agreement financial Information.

Warranty and lease expiry date views

Added warranty and lease expiry date column’s to the device grid, allowing easy viewing and sorting of devices by warranty and lease expiry dates.

Performance, stability & quality improvements

On top of the features in 2020 R3 we have focused on fixing bugs and improving the general performance of Naverisk. Including, but not limited to:

  • Improved: Ticket queues. Ability to save column selections on a per queue basis
  • Improved: Proxy server support. Ability to use remote control methods behind proxy servers
  • Improved: Updated the client page to show the sum of AYCE per device agreements’ device count
  • Improved: Added support for special characters in script file names: +#&
  • Fixed: Raising a ticket from the user chat dialog box
  • Fixed: Client’s primary point of contact information to be copied to the client’s secondary point of contact
  • Fixed: Passive device names not showing correctly in breadcrumbs
  • Fixed: Removing fully consumed block agreements from the list of agreement available in time and expense notes
  • Fixed: Removed inactive term agreements from the list of agreement available in time and expense notes
  • Fixed: Scheduling page’s jump to week button is not correctly advancing the calendar, in some cases
  • Fixed: Scheduling page’s calendar was not showing the corresponding day of the week, in some cases
  • Fixed: Saving a ticket without job estimate
  • Fixed: Changes to contact name were not reflected correctly in time notes, in some cases
  • Fixed: Restored the email detachment link
  • Fixed: Linux advanced agents creating large HistoricalDataStore directories, in some cases
  • Fixed: Linux drives displayed as C:\, instead of the actual name of drive, in some cases

You will love the Naverisk experience. Try us today!

2020 R2 Release Notes

2020 R2 Release Notes

2020 R2 Release Notes

Naverisk RMM & PSA rapid release program now in play.

We are proud and excited to announce the 2020 R2 release!
Background – we made a significant development commitment in our 2020 R1 release to refactor backend services and components to:

  • Improve overall platform quality.
  • Allow us to ship faster, more agile, releases.

We will now be shipping major releases approximately every two months, with minor releases and hot fixes shipping as required.

We value feedback on our roadmap! Our Forum (https://forum.naverisk.com) is the place to share feature requests, or usability comments, for roadmap consideration.

Authentication / 2FA security improvements

The following authentication methods are now supported:

  1. Username + password.
  2. Username + 2FA.
  3. Username + 2FA + pin.
  4. Username + password + 2FA.

Script pack editor – in app

Scripting is a strength of Naverisk and is one of the key tools to deliver IT services automation. 2020 R2 adds the ability to easily (and quickly) edit and save script packs “in app”.

Multiple technicians / users on a ticket

2020 R2 allows the addition of secondary user(s) to tickets. Naverisk Users can now add other technicians to tickets and create ticket views showing tickets they are assigned to, or marked as secondary users.

Naverisk administrators can choose to activate this feature from the settings page. It can be configured to allow one, or multiple, secondary users as needed.

Key benefits:

  • Team based management of tickets.
  • Ability to “follow” a ticket by adding yourself as a secondary user.

Ticket due date

Control delivery dates for key tickets and tasks with due dates. Tickets can be sorted and filtered by due date in the ticket grid. Sets the platform for agreement based SLA’s, where ticket response and completion SLA’s drive ticket due dates.

Other improvements

You asked, we listened.

On top of the new headline features in 2020 R2 we have delivered a significant number of quality and performance improvements across the Naverisk platform.

  1. User interface improvements.
  2. Creating a ticket creates a new ticket for the client selected/open in the “client tree”.
  3. Exiting a ticket will prompt the user to save any entered text.
  4. Client deletion process, added extra validation, requiring the user to type the name of the client to be deleted.
  5. Removing the Assigned User in a ticket will now automatically change the ticket status to Unassigned.
  6. Changing a ticket status to Unassigned will now automatically remove the Assigned User.
  7. File explorer performance and stability.
  8. Scheduling a device restart will now write an event to the device audit log.
  9. Remote Control will now always return the correct status after a new agent install.
  10. Antivirus, Firewall and Antispyware columns will now be sorted by status first and then alphabetically.
  11. Uploading files larger than the configured upload limit will now show an error message.
  12. Security centre monitoring, addressed reporting issues on Windows 10 build 2004.
  13. Service desk and device table/grid sort performance and stability.
  14. Documents, addition of metadata (document creation date, last saved date, etc).
  15. Various performance and quality improvements across the platform.

Deliver world-class service with Naverisk:

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

Naverisk 2020 R1 features Billing & Agreement upgrades + more

Naverisk 2020 R1 features Billing & Agreement upgrades + more

Naverisk 2020 R1 features Billing & Agreement upgrades + more

Manage client billing better with the latest release of Naverisk.

We’re excited to announce the release of Naverisk 2020 R1. This latest update features new billing and agreement features, alongside agent upgrades and expanded customization for Contact attributes.

Billing & Agreements Upgrade 

The start of many new billing features set to come. You can now customize billing agreements to include “All You Can Eat” (AYCE) options. These new AYCE agreements can be mapped directly to end users (Contacts), meaning you can now support charging your clients a fixed fee per user.

Mac & Linux Agent Upgrades

Improve your Mac & Linux agent reliability, performance and stability with all new Mac & Linux Agents. Updated deployment scripts can be found in the routine store.

Contact Attributes

You can now add extra attributes to a client’s contacts. Featuring new fields such as IT experience, manager’s name and email, gender, agreements and preferred languages. Collect everything you know in the one place!

Additional Changes

  • Device command console upgrade – ability to pin multiple device consoles and retain console state 
  • Device command console upgrade – improved reliability, performance and stability 
  • Security Centre monitoring upgrade 
  • Grid & table update across RMM components and Service Desk 
  • Workflow improvements for automation rules
  • Ticket timer improvements 
  • Xero integration upgrade 
  • Autotask integration upgrade 

Bug Fixes

We’ve also addressed a number of bugs, including:

  • Fixed: When ticket duration format is set to minutes (in user profile/settings), users can now only record whole numbers 
  • Fixed: When using the hh:mm time format, users can now enter value smaller than 1 hour 
  • Fixed: Fixed: “Last Connected” data not returning consistent information of device, in some instances 
  • Fixed: Sorting devices by device types in grids and table, in some cases 
  • Fixed: Login timeout selected by Naverisk users always ends a session 
  • Fixed: Start date of time notes can now be set in the past 
  • Fixed: Expense note start date can be set using the calendar picker 
  • Fixed: Document table not displayed correctly when document description is very long 
  • Fixed: Validation message still showing in document page after all mandatory fields are filled in some instances 
  • Fixed: Number of characters allowed for ticket category name extended 
  • Fixed: Search documents validation message now showing correctly 
  • Fixed: Response templates failing to send email on ticket creation, in some instances 
  • Fixed: Quantity in expense notes is showing under incorrect column, in some instances 
  • Fixed: Quantity value issue in resource utilisation detail, resource utilisation summary 
  • Fixed: Detach function of dashboard has been improved 
  • Fixed: New automation rules error message display issue, in some instances 
  • Fixed: “Move Agents” display issue. Buttons now fully visible 
  • Fixed: “Save” button display issue on device/attributes tab. Button now fully visible without scrolling 
  • Fixed: Automation UI was truncated in some instances 
  • Fixed: Incorrect messaging when restarting agent from passive devices 
  • Fixed: Retrieve button is now disabled when device is disconnected 
  • Fixed: New contact not showing in tickets, in some instances 
  • Fixed: Ticket status does not automatically update when archiving from device tab 
  • Fixed: Adding a note to tickets from device page, in some cases 
  • Fixed: Conversion of duration format from minutes to hours. 

 

Deliver world-class service with Naverisk:

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

Naverisk 2019 R3

Naverisk 2019 R3

Naverisk 2019 R3

We’ve packed our final update of 2019 with new features and improvements.

Naverisk 2019 R3 introduces cloud service monitoring, Service Desk Knowledge Base searches and major improvements to usability and workflow.

Cloud service and website monitoring

Users can now monitor cloud services and websites via device roles or on a specific device. This allows Naverisk users to create alerts, tickets and reports on service availability and response (latency) times. A common use case for MSPs is a value-add offering for customers, monitoring the performance of their cloud hosted websites.

Integrated Service Desk Knowledge Base

You can now search your Knowledge Base and documents directly from the Service Desk. The search also includes new granular search options. When viewing a ticket, users will now be to search for related documents then narrow search criteria to name, type, description or content.

Efficiency upgrades

Core to Naverisk 2019 R3 is a host of upgrades to the user workflow. This includes faster loading pages, more intuitive options and retention of work in progress on pinned tickets.

  • Pinning a ticket to the ribbon will temporarily save WIP.
  • Added visual indicator when list of dropdown items is more than is shown.
  • Added the ability to auto-populate Notes fields using an agreement predetermined values. (e.g.: Cost per hour and billable checkbox)
  • Removed unnecessary requests which slowed down page loading speed. No visible user interface changes.
  • Improved ticket loading speed.
  • Task manager Process list memory exceeding 4GB will display as “4194300+”.
  • Added Windows 10 version (i.e.: 1903, 1909, etc) into the Operating System tab of Devices.
  • Security – non-SSL email support removed.
  • Security – QuickBooks Integration to OAuth2 authentication.
  • Security – Mac Agent digitally signed.

User requested bug fixes

Based on feedback from our users, we addressed the following bugs:

  • Fixed: Session not logging out when on Device page after set time out.
  • Fixed: Editing time note under certain condition would affect billable option check box.
  • Fixed: Issue with Option to re-open ConnectWise tickets feature.
  • Fixed: Issue with some special characters in Notes.
  • Fixed: Editing notes if inline image containing special characters in file name is inserted.
  • Fixed: Issue when typing or copying dates in Calendar component across the application.
  • Fixed: Improve installer due to databases connection’s time outs.
  • Fixed: Issue with foreign characters used in Documents.
  • Fixed: Adding attachments to tickets and notes missing from audit log.
  • Fixed: Splashtop silent installer update.
  • Fixed: Non billable Expense Note is throwing an error when saving without Amount and Quantity values.
  • Fixed: When editing a note, entered values are saved after clicking “Cancel”.
  • Fixed: Sending appointments via iCAL from ticket not working.
  • Fixed: Name of technician not always displayed correctly in Time Notes.
  • Fixed: Emailing new users from tickets creates new ticket for wrong customer.
  • Fixed: Issue with entering decimals in Time Notes.
  • Fixed: Buttons for Documents page appearing on Service Desk page when they should not.
  • Fixed: Windows Server 2008 R2 and 2012 install updates fix.

Deliver world-class service with Naverisk:

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!

Naverisk 2019 R3

Naverisk 2019 R2 features new Service Desk + more

Naverisk 2019 R2 features new Service Desk + more

The latest release of Naverisk is designed to help MSPs and IT Professionals provide world-class support the most efficient way possible. 

We’re excited to announce that Naverisk 2019 R2 has now been released. This has been a massive release, with features such as the new service desk and ChatOps redefining how the platform can be used. In addition to the Mac & Linux enhancements, Naverisk is helping MSPs and IT Professionals deliver world-class support without breaking the bank.

New Service Desk

The hero feature of R2! Designed specifically for MSPs and IT Pros, the new service desk features an intuitive layout and an improved flow of work.

Undertake all your key actions straight from the service desk, including collaborating directly with your teammates, triggering a device restart, running a script and more.

Key features include:

  • Collaboration tools – mention teammates in conversations, keep notes on conversations
  • Intuitive layout – access key information and actions from a single screen
  • HTML formatting for inbound and outbound emails
  • Multiple categories for tickets

See here for a full rundown on the new service desk.

ChatOps

We’re bringing ChatOps to the IT service platform!

With the ability to mention technicians in tickets you can keep conversations within Naverisk. No more wasting time switching between systems!

Mac & Linux upgrades

Open up new revenue streams by offering Mac & Linux support! We’ve expanded the Mac & Linux functionality of Naverisk, meaning you now have more support options.

Features include:

  • Remote console to Mac & Linux devices
  • Run scripts directly on one or more Mac & Linux devices
  • Device task manager – interactive restart services and processes
  • Process & Service monitoring
  • Restart & Shutdown commands
  • Agent update scripts – easy update of Mac & Linux to the latest release using Run Upgrade script on next connect

Business Intelligence enhancements

Gain insights and optimize your business with expanded Business Intelligence functions.

Combine this with the new service desk to optimize your support delivery. Run reports on technician efficiency and SLAs.

Key features include:

  • Increased dashboard options
  • All new service delivery metrics to optimize IT services
  • All new financial metrics to optimize business operations
  • Drag & drop improvements

Bug Fixes

As part of this release we’ve also addressed a number of bugs, including:

  • Connectwise integration issues
  • Site Controller maintenance completion error
  • Quickbooks connection error
  • Memory & network information inconsistency
  • Ticket archive timing error
  • Pinned items issue
  • Script pack saving errors

Thank You

We’d like to say a big thank you to the Naverisk community. The new service desk was built upon feedback received from our users.

Keep the feedback coming. This continuous improvement loop enables us to achieve our goal of building a platform that helps MSPs and IT service professionals work quicker, smarter and more effectively! 

Deliver world-class service with Naverisk:

We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.

You will love the Naverisk experience. Try us today!