This article covers how to deploy ESET endpoint applications to devices using Naverisk, monitor that the ESET service is running, and configure alerts to be sent from the ESET console to generate tickets in Naverisk.
Note that this guide is only applicable to enterprise and MSP versions of ESET products managed from ESET Security Management Center or ESET Cloud Administrator. Stand alone or consumer versions cannot be deployed or monitored by Naverisk.
Deploying ESET to devices
Deploying ESET security applications in a managed environment requires installing both the ESET management agent and the desired endpoint application. You can either install the ESET management agent, then deploy the endpoint application from the ESET console, or you can install them both together.
A script pack is available that will deploy both the ESET management agent and endpoint application to any compatible Naverisk device. The script pack will check a device to see if ESET is currently installed, and will install it if not present. This script can be run on demand, or triggered using a scheduled task.
If not already available in your Naverisk console, download the ESET Installer Kit script pack from the Routine Store. In Naverisk, go to Settings > Script Packs and click Upload Script Packs to import the ESET script pack. This would normally be imported to the top level of your Client Tree, so that it is available to devices at all your clients.
Before deploying the script pack, you must create a deployment package from the ESET management console, and add the deployment link to the script pack parameters. The deployment will fail if the link is not set in the script pack.
- Log into the ESET Security Management Center or ESET Cloud Administrator console.
- From the left-hand panel, select Installers.
- Click on Create Installer, then select Live Installer
You may also tick Use AV Remover under Advanced, if you wish to automatically remove a previous AV product. Click Finish.
Monitoring the ESET Service
A Device Role may be used to monitor the endpoint application service to raise an alert should the service stop running. Because a number of different ESET endpoint applications are available for use, you will need to create a specific Device Role for each application that you have deployed, and assign this to the appropriate devices.
To create a Device Role to monitor the ESET application service, under: Settings > Device Roles select New Role. Under Monitored Services click Add.
ESET endpoints applications communicate directly to the ESET console when events such as threats being detected occur. It is easy to configure the console to send these alerts to Naverisk so that your AV monitoring/alerting can be consolidated in one location.
In the ESET console, click on the Notifications tab. This will display a list of available alert notifications.
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