Naverisk | The Naverisk Blog

Naverisk 2025 R3 - release notes

July 1, 2025

Naverisk 2025 R3 is here, featuring enhanced security with IP-based access controls to restrict access to trusted networks. Customer survey responses now appear directly in ticket activity tabs, and ticket grid data can be exported for streamlined reporting. This release also includes key bug fixes to improve overall stability and performance.

Naverisk 2025 R2.1

June 9, 2025

Naverisk 2025 R2.1 is here! Packed with upgrades to boost agent performance, streamline email and document handling, and enhance system reliability

Naverisk 2025 R2 Release Notes

May 26, 2025

New automation rule to trigger CSAT surveys, customizable email templates, and major speed boosts for scheduled jobs. Improved workflows, faster performance, and deeper customer insights—all in one release.

Naverisk 2025 R1 – Onsite Release

April 24, 2025

Introducing Naverisk 2025 R1 – The Foundation for AI-Powered Ticketing! Our latest release delivers a powerful new rich text editor, smarter email handling (including replies, forwards, and templates), and sleek drag-and-drop file management. With enhanced stability, inline image editing, user mentions, and improved ticket history, this update sets the stage for the future of AI-driven support.

Naverisk 2025 R1 Release Notes

March 6, 2025

Introducing Naverisk 2025 R1! Our latest update brings a powerful new rich text editor for emails and documents, enhancing formatting and customization. Enjoy improved email management, intuitive drag-and-drop file handling, and a refreshed UI for attachments and user mentions.

Naverisk 2025 Roadmap

January 24, 2025

Discover Naverisk's transformative plans for 2025! With invaluable feedback from our partners, we’re dedicated to delivering innovation, enhancing user experience, and empowering MSPs to excel in an evolving IT landscape. Explore our roadmap and see how we’re shaping the future together.

Naverisk 2024 R4 – Release Notes

December 2, 2024

Naverisk 2024 R4, focusing on security and service quality. Highlights include real-time and scheduled 3rd party software updates, a new "Waiting On" ticket status for streamlined service, and a robust automation rules engine for improved efficiency.

Naverisk Mobile 2024 R2 Release Notes

November 2, 2024

Introducing Naverisk Mobile 2024 R2 The latest update to the Naverisk mobile app enhances efficiency and convenience for on-the-go IT professionals.

Naverisk 2024 R3 - Onsite Release

August 17, 2024

The Naverisk 2024 R3 release includes the Advanced User Portal for onsite installations, allowing end users to submit support requests, receive notifications, and chat with technicians.

Naverisk 2024 R3 Release notes

July 12, 2024

Naverisk 2024 R3 introduces the Advanced User Portal for streamlined support requests, notifications, and chat across devices. Enhancements include a redesigned ticket scheduling engine and improved chat and scripting keyboard shortcuts for better interface predictability.

Naverisk 2024 R2 Release Notes

June 17, 2024

Welcome to Naverisk 2024 R2! This release includes Single Sign-On with Microsoft Entra and improvements in agent stability and automation rules performance.

Naverisk 2024 R1.1 – Onsite Release

May 21, 2024

Welcome to Naverisk 2024 R1.1 – Onsite Release! We’re thrilled to introduce significant enhancements to our software development and release processes.

Naverisk Mobile 2024 R1 Release Notes

April 5, 2024

In this latest version of the Naverisk mobile app, we are introducing device management to the Android version of the mobile application.

Naverisk 2024 R1 Release Notes

February 24, 2024

Naverisk 2024 R1 is a quality focused release with improvements in key areas such as PowerShell as well as our RMM, PSA and Service Desk feature set.

Arma Data Protection Primary Storage on a Network Drive Release

December 13, 2023

Arma clients can now designate a network drive as their primary storage.

Naverisk Mobile 2023 R2 – Release Notes

December 11, 2023

The latest updates to the new Naverisk Mobile App include new features, improved ticket display, and performance enhancements, along with bug fixes.

Naverisk 2023 R4 Release Notes

November 30, 2023

Naverisk's latest release empowers MSPs and IT pros with a new mobile app, usability enhancements, and bug fixes, streamlining your IT services.

Naverisk 2023 R3 Release Notes

October 19, 2023

Naverisk 2023 R3 is here, with a slew of new features and enhancements to make your ticketing workflow more efficient and seamless.

Arma Data Protection into general release!

September 4, 2023

Following our successful early release programme, Arma Backup is proud to announce our general release in to production.

Naverisk 2023 R2 Release Notes

July 27, 2023

We are excited to bring you details around the new Naverisk 2023 R2 release, and will be publishing further roadmap updates shortly.

Software Advice Names Naverisk a Frontrunner for IT Service Software

June 26, 2023

Naverisk has been recognized as a top-rated product by Software Advice in their 2023 FrontRunners Report.

Arma - Wasabi Support

May 24, 2023

Arma - Wasabi, all storage zones now supported!

Arma – Mac and Linux Update

March 27, 2023

We are excited to advise that Arma data protection now offers support for Mac and Linux.

2023 R1 Release Notes

March 24, 2023

Welcome to Naverisk 2023 R1. Naverisk is a complete, all-in-one, RMM & Service Desk / PSA platform that helps MSP’s and IT professionals to easily monitor and automate IT services and operations.

2022 R4 Release Notes

December 16, 2022

Welcome to Naverisk 2022 R4. Naverisk is a complete, all-in-one, RMM & Service Desk / PSA platform that helps MSP’s and IT professionals to easily monitor and automate IT services and operations.

2022 R3 Release Notes

October 10, 2022

Welcome to Naverisk 2022 R3 Naverisk is a complete, all-in-one, RMM & Service Desk / PSA platform that helps MSP’s and IT professionals to easily monitor and automate IT services and operations.

2022 R2 Release Notes

July 1, 2022

Welcome to Naverisk 2022 R2. Naverisk is a complete, all-in-one, RMM & Service Desk / PSA platform that helps MSP’s and IT professionals to easily monitor and automate IT services and operations.

Configure Naverisk to Monitor Veeam Backups

May 22, 2022

This guide will help you configure Naverisk to monitor Veeam backups.

2022 R1 Release Summary

March 25, 2022

Naverisk 2022 R1 features workflow improvements and a range of performance, stability and quality updates. Here is a summary update of the main feature improvements.

2021 R2 Release Notes

November 29, 2021

Refined UI for more speed and precision

2021 R1 Release Notes

June 16, 2021

Less admin, more quality work. The Naverisk 2021 R1 release is a big one. You’ll find yourself spending less time on admin, more time on quality work.

Deploying and Monitoring ESET Security

December 24, 2020

This article covers how to deploy ESET endpoint applications to devices using Naverisk, monitor that the ESET service is running, and configure alerts to be sent from the ESET console to generate tickets in Naverisk.

2020 R3 Release Notes

December 21, 2020

We are proud and excited to announce the 2020 R3 release! Due to overwhelming demand the decision was made to primarily focus 2020 R3 on completing Naverisk’s PSA billing automation capabilities.

2020 R2 Release Notes

September 25, 2020

Naverisk RMM & PSA rapid release program now in play. We are proud and excited to announce the 2020 R2 release!

2020 R1 Release Notes

July 24, 2020

Naverisk 2020 R1 features Billing & Agreement upgrades + more

Deploying & Monitoring Bitdefender

June 5, 2020

This guide will outline how to deploy, monitor and manage Bitdefender Endpoint Security on Windows devices using Naverisk and the Bitdefender GravityZone Control Center.

Cloud Service & Website Monitoring

May 29, 2020

The Cloud Service & Website Monitor allow you monitor the availability and response of a website without having to install an agent on the web server. This is particularly useful for sites hosted externally by web hosting providers, who may not allow access to the underlying servers.

Deploy & Monitor Webroot from Naverisk

May 15, 2020

This article covers how to deploy the Webroot application to devices using Naverisk, monitor that the Webroot service is running, and configure alerts to be sent from the Webroot console to generate tickets in Naverisk.

Naverisk 2019 R3

January 8, 2020

Naverisk 2019 R3 introduces cloud service monitoring, Service Desk Knowledge Base searches and major improvements to usability and workflow.

Naverisk 2019 R2 features new Service Desk + more

September 12, 2019

The latest release of Naverisk is designed to help MSPs and IT Professionals provide world-class support the most efficient way possible.

Introducing the new Naverisk Service Desk

August 28, 2019

Delivering remote support in a simple and efficient manner with the new Naverisk Service Desk!

5 Things You Didn’t Know Naverisk Could Do

July 31, 2019

Here are 5 amazing features that will help your team save time. These can be especially useful if your techs are regularly on the road!

Naverisk 2019 R1 features increased Linux & Mac functionality + more

May 23, 2019

Naverisk 2019 R1 is here and it is packed full of performance improvement and new features designed to save you time and money!

Naverisk 2018 R4 introduces new SSH Device Management + more exciting features

December 20, 2018

In December 2018 we successfully delivered our fourth major release of 2018. Naverisk 2018 R4 is packed with new RMM, PSA and Service Desk functionality, as well as some exciting performance and quality improvements.

Naverisk 2018 R3 RMM & PSA has been released

October 30, 2018

The third major release of the year is packed with new RMM, PSA, and Service Desk functionality and performance updates.

Naverisk 2018 R3 introduces new IT Services Business Intelligence Engine

October 25, 2018

As a true “all in one” RMM & PSA / Service Desk platform the Naverisk Business Intelligence engine is uniquely positioned to deliver business insights across all aspects of IT service delivery & MSP business operations.

Huge upgrade coming! Naverisk 2018 R3 is on its way

June 11, 2018

When we (re)took ownership of Naverisk in December 2017, we made a commitment to deliver the best IT services automation platform on the market to our partners. We are excited to announce the pending release of Naverisk 2018 R3.

Naverisk announced as the exclusive RMM integration partner for e-automate

May 10, 2018

Today we are excited to announce the formalization of the Naverisk and ECi e-automate partnership!

Naverisk 2018 R2 Release

April 27, 2018

It’s been a hectic few months as we ramp up Naverisk to deliver on its potential. The good news is that progress has been solid!

Maavi selects Naverisk for Global NOC services rollout

March 21, 2018

Naverisk, the market leading “all in one” RMM and PSA platform today announced that its IT services automation software has been selected as the preferred platform for Maavi to deliver white labelled NOC, SOC & IT Compliance Services globally to MSP’s.

Naverisk 2018 R1 now available

March 2, 2018

Today, we are excited to bring you a new update, along with details of our next update (below), and will be publishing further roadmap updates shortly.

Founder buys back Naverisk RMM & PSA Software

December 15, 2017

Founded in 2007 by Jon Kalaugher, Naverisk was acquired by ECi Software Solutions in March 2015, and has just recently been purchased back by Jon.

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